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7 Trackier Jobs
Customer Success Professional
Trackier
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Help build loyalty by creating an excellent relationship with the customers
- Analyze and identify new areas for optimization following data analysis.
- Conduct client training sessions and product demonstrations
- Document solutions and maintain knowledge base
- Share insights for product improvement
- Work with Support, Product, and Engineering teams
- Support knowledge sharing initiatives
- Participate in workflow optimization
- 8+ years of relevant experience in a B2B SaaS Startup.
- B.Tech or equivalent practical experience is mandatory.
- Experience of handling a team of customer success managers.
- Basic knowledge of REST APIs and ad technologies
- Working knowledge of attribution methodologies
- Experience with technical troubleshooting
- Experience with google products like GTM, google ads, Google analytics
- Hands on experience with API, using postman.
Who you are:
- Fluent English (verbal and written) - a must
- Strong problem solving abilities
- Service and Detail-oriented mindset
- Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
- Aptitude to multitask with a high volume of tasks
- Team player with solid communication and presentation skills
- Demonstrates a patient and empathetic approach to client needs
- Basic knowledge of HTML, CSS, and JavaScript and how the SaaS works.
- Medical Insurance.
- 5 days working culture.
- Best in industry salary structure.
- Sponsored trips.
Employment Type: Full Time, Permanent
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What people at Trackier are saying
What Trackier employees are saying about work life
based on 8 employees
Flexible timing
Monday to Friday
Within city
Trackier Benefits
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