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Engaged Employer

Tracelink

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3.1

based on 47 Reviews

20 Tracelink Jobs

Technical Support Engineer II

TraceLink Inc.

3.1

based on 47 Reviews

2-4 years

Pune

1 vacancy

Technical Support Engineer II

Tracelink

posted 3hr ago

Job Role Insights

Flexible timing

Key skills for the job

Medical Coding Computer Science Supply Chain Management Information Technology Product Management Life Sciences

+ 2 more

Job Description

As part of our Global Support organization, the Support Engineer is critical to help assure the overall success and satisfaction of customers in implementing and utilizing solutions in the TraceLink Life Sciences Cloud. This role requires a combination of problem solving, technical and interpersonal skills to be successful. The target candidate will have experience working with web applications, UNIX, and scripting languages, as well as troubleshooting and solving customer issues.

Specific responsibilities include:

Direct interaction with customers and other TraceLink departments to understand, document, troubleshoot and resolve customer issues in a timely manner.
Contribute to the development of standard procedures and tools for frequently used troubleshooting techniques.
Partner with Product Management, Engineering and Quality Assurance on the timely resolution of customer reported issues.

Skills and Requirements:

Experience supporting proprietary enterprise level software applications
Customer-friendly communication and attitude
Excellent verbal and written communication skills
Strong analytical skills and attention to detail
Demonstrate a strong ability to utilize UNIX command line interface with a focus of parsing data sets
BS in Computer Science or similar information technology degree
2 - 4 years working experience in a technical support and troubleshooting role
Ability to read, parse and manipulate various technical formats including XML, EDI and CSV
Working knowledge of B2B technologies including AS2, SFTP and Web Services
Background writing in a scripting language a plus
Experience with supply chain software and knowledge of pharmaceutical industry preferred