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TraceLink University Curriculum Operations Manager
Tracelink
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manages administrative systems and procedures required to support the TraceLink University business to ensure workloads are planned and the department runs efficiently.
- Responsible for supporting instructors during virtual live training sessions, which could span multiple time zones.
- Manages onboarding and offboarding users with TraceLink University subscriptions.
- Serves as the primary point of contact for all customer inquiries, including customer questions or feedback, deployment communications, etc.
- Serves as the primary administrator of the Learning Management System (LMS).
- Provides and maintains monthly metric spreadsheet for TraceLink management.
- Helps to develop and implement an evaluation program for training and courses.
- Maintains a schedule of public classes and spearhead strategies to fill sessions.
- Coordinate trainers schedules and assign classes to trainers based on availability.
- Documents and enhances operational processes for maximum efficiency.
- Collaborates with and manages training partner relationships.
- Supports internal TraceLink learners.
Qualifications
- Bachelor s degree, preferably in a technical discipline, Education, or relevant work experience.
- Program or project manager experience of 2-5 years.
- Experience with Learning Management Systems, preferably in an administrator role.
- Experience with SalesForce CRM.
- High attention to detail and strong organizational skills plus sense of urgency when warranted.
- Ideally, candidates will have experience working with Software as a Service (SaaS)-based training.
- Passion for learning, helping others, and constant improvement.
- Experience with MadCap Flare, Articulate Storyline preferred.
Employment Type: Full Time, Permanent
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What Tracelink employees are saying about work life
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Flexible timing
Monday to Friday
No travel
Day Shift
Tracelink Benefits
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