Torrent Power - Manager - IT Infrastructure (10-16 yrs)

About the job :

- Will be responsible for IT Infrastructure requirement fulfillment, project implementation, coordination between business, IT leads, IT Security Team and providing support to following IT Infra areas.

- Management and Support for following IT Infrastructure areas.

- Network, Firewall, NMS, Server-Storage, Virtualization and related components.

- Managing multi locational MPLS, Point-to-point, ILL, PRI, SIP trunk, Mobile VPN coordination with vendors for support, issue resolution.

- Implementing various controls in view of ISO 27001 (ISMS) standards and industry best practices.

- Should be aware of networking protocols and latest trends in networking like SD-WAN

- Coordination and support for Firewall and routers.

- Should be aware of Server Management (Windows & Linux Environment, Active Directory, Patch Management) and Virtualization Technologies, Unified Endpoint Management.

- Should be aware of Backup systems, disaster recovery and Business continuity concepts

- Exposure to Automation tools used for IT infrastructure Management.

- IT operations support

- Service delivery and SLA management as per ITIL

- Vendor coordination

- End-user support

- Asset management

- IT & OT audit & compliance

- Maintain documentation and process control related to IT/OT audits

- Participate in security audits and fixing

- Candidate is expected to have good knowledge and understanding on following areas:

- Understanding of OT protocols and OT systems like SCADA, Smart meters, AMR, ABT system, Internet of Things (IoT), IT/OT convergence.

- Proficient knowledge and understanding of Networking concepts and protocols- TCP/IP, UDP, ICMP, and other common networking protocols.

- Knowledge and understanding of Server, server, database fundamentals, Windows and Linux server administrations, Virtualization technologies.

- Good understanding of ITIL process viz.

- Incident, Problem, Change and personal attributes:

- Good interpersonal, written and verbal communication skills.

- Commitment, analytical and result oriented approach.

- Pro-active, enthusiastic and team player

- Must be organized, process oriented

- Ability to work in tight deadlines with multitasking capabilities.

- Ready to work during odd hours and holidays

- Excellent customer service skills, always striving to improve services.

- Liaising skills with end-users and external support vendors.

Educational Qualification :

- Engineering Graduate (Diploma, B.E, B.Tech in Computer application) with relevant certifications(Full time course must).

- Certifications of CCNA, Windows/Linux Administration, Certification on Cloud Technology, ITIL, Vmware or Virtualization, Project Management are preferred