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14 Top Mentor Jobs

Customer Relationship Manager

0-5 years

₹ 2 - 3L/yr

Pune

6 vacancies

Customer Relationship Manager

Top Mentor

posted 22d ago

Job Description

Job Overview:

We are seeking a Customer Relationship Manager to join our dynamic team. This role focuses on generating and converting leads into course enrollments. You will play a pivotal role in expanding our student base by actively engaging with prospective learners and guiding them through the admission process.


Key Responsibilities:


  • Sales Conversion:
    • Convert leads into confirmed enrollments for our IT programs and courses.
    • Meet and exceed individual sales targets and KPIs.
    • Conduct follow-ups and maintain regular communication with prospects to close admissions.

  • Consultative Sales Approach:
    • Understand the students learning goals and recommend the most appropriate courses.
    • Provide detailed information about course offerings, pricing, and schedules.

  • Customer Relationship Management:
    • Build and maintain strong relationships with prospective students and ensure a seamless admission process.
    • Manage and update lead information in the CRM system.

  • Market Insights:
    • Keep track of industry trends, competitor offerings, and customer preferences.
    • Provide valuable feedback to the management team regarding student needs and course improvements.

  • Reporting and Performance Monitoring:
    • Regularly update management on sales progress, lead conversions, and other key metrics.


  • Skills:
    • Strong communication and negotiation skills.
    • Ability to build relationships and close deals effectively.
    • Goal-oriented with a strong focus on achieving sales targets.
    • Familiarity with CRM tools (e.g., Salesforce, Zoho) for tracking leads and performance.
    • Knowledge of the EdTech industry and the specific challenges in promoting IT courses is a plus.

  • Personal Traits:
    • Self-motivated and target-driven.
    • Excellent time management and organizational skills.
    • A consultative and student-focused sales approach.

Benefits:

  • Salary: ₹15,000 - ₹25,000 per month, based on experience.
  • Incentives: Attractive performance-based incentives.
  • Career Growth: Opportunities for career advancement within the EdTech industry.
  • Learning Opportunities: Continuous learning and growth in the fast-paced EdTech sector.




Employment Type: Full Time, Permanent

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What people at Top Mentor are saying

2.0
 Rating based on 1 Customer Relationship Manager review

Likes

Nothing to like there

    Dislikes

    Toxic environment and unrealistic targets.

    • Skill development - Poor
      +5 more
    Read 1 Customer Relationship Manager review

    Customer Relationship Manager salary at Top Mentor

    reported by 2 employees
    ₹2.7 L/yr - ₹3.4 L/yr
    19% less than the average Customer Relationship Manager Salary in India
    View more details

    What Top Mentor employees are saying about work life

    based on 12 employees
    75%
    86%
    86%
    100%
    Flexible timing
    Monday to Saturday
    No travel
    Day Shift
    View more insights

    Top Mentor Benefits

    Free Transport
    Child care
    Gymnasium
    Cafeteria
    Work From Home
    Free Food +6 more
    View more benefits

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