Drive delivery of business outcomes across multiple teams, including planning and execution
Collaborate closely with Strategic Business, Customer Care Support, Fintech Operations, PM and UX to get actionable, valuable work defined for the team
Keep product quality high with continuous delivery improvements, with responsibility for QA and Infra across the product
Ensure end-to-end delivery of software, including team ownership of monitoring and production issue remediation
Incorporate advances in software technology into our solutions to ensure we make best advantage of industry best practices.
Define support career development plans for your team
Mentor and coach both new and experienced Engineering Managers Team Leads
Grow teams to meet business needs
Core Requirements:
Experience with hiring and developing empowered teams and managers
Experience working in a globally distributed company
Experience in designing, building, and scaling business saas software products with a focus on easy to use experiences
Strong experience with managing infrastructure operations and costs.
Self starting leader with a bias towards action and the ability to balance between getting things done and making things perfect
A proven ability to influence decision-making at all levels within an organization
A strong sense of empathy for customers and teammates
A desire to build a diverse team that wins together and prioritizes customer success