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11 TMF Group Jobs
Service Desk Engineer
TMF Group
posted 2hr ago
Job Description
- The Global enterprise services engineer operations will be responsible for managing the BAU operations and stability of the enterprise services that TMF IT delivers to its internal customers.
- In This Role, The Candidate Will Need To.
- IT support for Office 365, On-Premise active directory and On-premise Exchange.
- Available and willing for participating in On-Call Supportbeyond normal business/work hours to support Global support model of operations.
- Supports UC Leads/ L3, senior Leads in execution and implementation of BAU activities or other activities as tasked time to time or case to case basis..
- Provide upto level 3 BAU support on below service:.
- Office365 (Exchange online, AzureAD, Teams, Teams Telephony, Office365 security and compliance).
- Available and willing to work in shifts across the time zones in support of Global Service Model.
- Collaborate closely with the Operation Teams.
- Assist and collaborate with other Infra-Leads/architects like DC, EUC, Infosec etc.
- wherever UC related engagement is required.
- Participate in Vendor engagement to conduct and drive activities like Problem Management, RCA, SLA compliance, Risks and Issues.
- Generate ideas for improvement based on experience.
- Assess and work proactively on identifying and mitigating risks to the service delivery.
- Understands personal development areas and is driven to 'bridge' gaps..
- Will ask relevant questions and maintain communication to improve business awareness/ knowledge.
- Willing to learn and adapt quickly with the technology changes and Infrastructural reforms.
- Be aware of client contracts/requirements.
- Work under direct supervision and review of Leads/Global UC Head.
- Desired Candidate Profile.
- At least 3+ years of experience in a technical support role..
- Good Communication Skills and basic Technical Troubleshooting skills..
- Be the first point of contact for all end users related enquiries.
- To provide a first level troubleshooting steps for the tickets assigned into Global Service Desk Team.
- Remotely support end users problems by using remote support tools.
- Opens, logs, prioritizes, assigns, and closes calls logged in the ITSM.
- Work on the ITSM tool (Remedy ticketing system) based on the ITIL methodology.
- Escalates tickets which have not been resolved by SD, in accordance with the escalation procedures..
- Provides status and updates on tickets to authorized users..
- Ability to work on the shifts (24/7) to be able to support the global business.
- Be flexible with shift timings to support client requirements.
- Additionally might need to support additional hours and if needed work on weekends based on business requirement..
- Facilitate and support recommendations for creation/updates to operating procedures to be updated in the KB database..
Employment Type: Full Time, Permanent
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What people at TMF Group are saying
What TMF Group employees are saying about work life
based on 252 employees
Flexible timing
Monday to Friday
No travel
Day Shift
TMF Group Benefits
Submitted by Company
Medical Coverage and Life Insurance Policy Hybrid Work Environment Paternity & Adoption Leaves Rewards and Recognition Interest-free Loan Policy & Salary Advance Policy Marriage Gift Policy
Submitted by Employees
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HR Market Leader - India, Middle East & Africa
15-22 Yrs
Mumbai, Bangalore / Bengaluru, Delhi/Ncr
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