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Engaged Employer

TimesPro

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4.0

based on 263 Reviews

76 TimesPro Jobs

Executive - Student Success

TimesPro Learning

4.0

based on 263 Reviews

2-4 years

Mumbai

1 vacancy

Executive - Student Success

TimesPro

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Experience Management Executive Management Time Management

Job Description

Position Objective -

Learner Experience and Engagement Team - would be responsible for formal informal engagement with the learners and be accountable to deliver an exceptional learner experience to all the assigned learners with exceptional coordination with all internal and external stakeholders.

Roles and Responsibilities -

Actively engage with the learners in every discussion forum - emails and calls - to gauge the potential queries and take actions to pre-empt them. - Coordination with all internal and external stakeholders to ensure an effective learner experience. - Ensure satisfactory resolution of all kinds of learner queries. - Need to work on Saturdays and Sundays with suitable weekly compensatory offs. - Query resolution within agreed TATs

Job Requirement

EXPERTISE AND QUALIFICATIONS

Mandatory Skills - Strong written and verbal communication skills - Time management skills - Ability to multitask - Good collaborative skills.

Knowledge / Desired Skills - Graduate with 0 to 6 months of experience in customer service / customer experience role - Exceptional communication skills - Ownership and accountability.

Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at TimesPro through

(based on 12 TimesPro interviews)

Job Portal

Referral

Campus Placement

Company Website

42%

17%

25% candidates got the interview through other sources.

High Confidence

What people at TimesPro are saying

5.0

Rating based on 2 Executive reviews

Anonymous · Operations, Maintenance & Support in Mumbai

Likes

People in authoritative positions are approachable and here. plus you will have the advantage of working under a reputable brand name, so I suggest don't miss the opportunity if you get a chance to work here

Dislikes

Meeting rooms are not enough. Also you have to participate in every activity very actively

Read 2 reviews