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Senior Operations Analyst - KYC
TIDE
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Monitoring inbound work volumes, analysing any abnormalities and identifying potential concerns. This data will be required to be presented in a digestible format to all major stakeholders.
- Working closely with the Operations Manager to enhance team efficiency.
- Collaborating with Operations Analysts and Operations Managers from other departments to improve effectiveness across all business units.
- Collaborating with other teams such as Financial Crime, KYC, Compliance, Member Support and Product.
- Collecting and organising information for the day-to-day report, operations team.
- Preparing regular or ad-hoc analysis of different data sets.
- Using graphs and other methods to visualise data to stakeholders.
- Investigating any abnormalities in the inbound work volumes.
- Monitoring KPIs performance metrics.
- Preparing periodical and ad-hoc reports for internal or external stakeholders.
- Providing recommendations for process improvements.
- Monitoring and assigning day to day inbound volumes to the various teams in operation, reporting daily SLA for each of the workstreams.
- You have 4-6 years experience in data analysis.
- You have at least two years of experience as a senior Operations Analyst, Data Analyst or similar role in the Fraud and Risk domain.
- You have spent at least two years at a company delivering value to small businesses or consumers. Specialising in AML/ Fraud Investigations in FinTech industry or bank will be considered as a strong plus.
- You are proficient in Microsoft Office applications (especially Excel/Google sheets).
- The ability to retrieve and analyse data using database management systems is a must.
- You have experience of working with at least two reporting systems and are capable of analysing large amounts of data.
- Excellent written and verbal communication skills in English - you ll be explaining the root causes of problems to management and peers.
- You can understand complex matters and simplify them to all stakeholders.
- Have a great analytical mind and attention to detail.
Employment Type: Full Time, Permanent
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(based on 17 TIDE interviews)
Job Portal
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Company Website
52%
18%
18%
12% candidates got the interview through other sources.
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What people at TIDE are saying
Senior Operations Analyst salary at TIDE
reported by
4
employees
with 1-5
years exp.
₹6
L/yr - ₹11
L/yr
47%
more
than the average Senior Operations Analyst Salary in India
View more details
What TIDE employees are saying about work life
based on 197 employees
Flexible timing
Monday to Friday
No travel
Day Shift
TIDE Benefits
Submitted by Company
Private health cover Mental wellbeing Life and Accident Insurance Family-friendly leave Paid volunteering leave
Submitted by Employees
Work From Home 
Health Insurance 
Soft Skill Training 
Education Assistance 
International Relocation 
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TIDE New Delhi Office Location
New Delhi, Delhi Office
India
New Delhi, Delhi
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