Professional Services Operations Manager

About Us

Were looking for a skilled and experienced Professional Services Operations Manager to join our Revenue Excellence team

The Professional Services Operations Manager will partner closely with Professional Services leadership to streamline processes, manage tools, operationalize the business strategy, guide data-driven decisions, and optimize for growth

What You'll Do

Oversee and optimize the tools and systems used by the Professional Services team, ensuring smooth and efficient operations

Develop and standardize Professional Services processes to ensure consistency and scalability

Track and monitor key professional services metrics (utilization, bookings, attach rates, revenue, etc,)

Develop analytical insights and drive recommendations for improvements

Own bookings and revenue forecasting process, optimize on improvements that lead to higher levels of forecasting accuracy

Create and maintain documentation, collaborate cross-functionally on improvements

Lead compensation process; designing/maintaining compensation plans, working with Finance on design and execution

Establish success metrics and definitions across the Professional Services team, and the associated reporting and dashboards needed by team members

Be a trusted partner to the Professional Services Leadership by defining, tracking, and implementing goals, programs and strategies that scale

Continually provide suggestions to business processes to keep up with the changes in the organization

Subject matter expert for PS team on all processes related to services: utilization, time entry, project management processes, and customer billing

Partner with Revenue, Salesforce Operations team and internal stakeholders to review and launch updates to the Professional Services portfolio of offerings to support the businesss long-term goals

Provide guidance and oversight to PSOPs analysts

What You Bring

4+ years in a Professional Services Operations role at a technology company, with experience designing workflows and the systems knowledge to implement them

Strong understanding of paid services/implementation lifecycle

Salesforce familiarity is a must

Strong proficiency and experience with Professional Services Automation (PSA) tools (ex

Certinia)

Expert analytical and reporting skills to find trends and insights using data

Excellent Organizational skills with extensive project management skills including meeting deadlines and coordinating with multiple stakeholders

Have program management skills and are comfortable multitasking and prioritizing in a fast paced environment

Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions

Strong work ethic, desire to learn, and a drive to excel

Collaborative mindset, across peers, business partners, and leadership

Clear, concise and effective communication skills, both written and verbal

Ability to communicate the right level of information to executives and cross-functional teams at the right cadence

Proactive self-starter, identifying opportunity areas for improvement and executing on initiatives to drive impact to the business

What makes ThoughtSpot a great place to work

ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search

We hire people with unique identities, backgrounds, and perspectives?this balance-for-the-better philosophy is key to our success

When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products

If youre excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role thats right for you

ThoughtSpot for All

Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business

We know we cant solve complex data problems with a single perspective

It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need

At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work

Were committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%

Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply