ThoughtSpot - Professional Services Operations Manager (5-7 yrs)

Thoughtspot : Professional Services Operations ManagerJD.

Fully Remote : Working hours : North America Hours 5 PM IST login.

About Us:

- We're looking for a skilled and experienced Professional Services Operations Manager to join our Revenue Excellence team.

- The Professional Services Operations Manager will partner closely with Professional Services leadership to streamline processes, manage tools, operationalize the business strategy, guide data-driven decisions, and optimize for growth.

What you'll do:.

- Oversee and optimize the tools and systems used by the Professional Services team, ensuring smooth and efficient operations.

- Develop and standardize Professional Services processes to ensure consistency and scalability.

- Track and monitor key professional services metrics (utilization, bookings, attach rates, revenue, etc.

- Develop analytical insights and drive recommendations for improvements.

- Own bookings and revenue forecasting process, optimize on improvements that lead to higher levels of forecasting accuracy.

- Create and maintain documentation, collaborate cross-functionally on improvements.

- Lead compensation process; designing/maintaining compensation plans, working with Finance on design and execution.

- Establish success metrics and definitions across the Professional Services team, and the associated reporting and dashboards needed by team members.

- Be a trusted partner to the Professional Services Leadership by defining, tracking, and implementing goals, programs and strategies that scale.

- Continually provide suggestions to business processes to keep up with the changes in the organization.

- Subject matter expert for PS team on all processes related to services: utilization, time entry, project management processes, and customer billing.

- Partner with Revenue, Salesforce Operations team and internal stakeholders to review and launch updates to the Professional Services portfolio of offerings to support the business's long-term goals.

- Provide guidance and oversight to PSOPs analysts.

What you bring:.

- 5+ years in a Professional Services Operations role at a technology company, with experience designing workflows and the systems knowledge to implement them.

- Strong understanding of paid services/implementation lifecycle.

- Salesforce familiarity is a must.

- Strong proficiency and experience with Professional Services Automation (PSA) tools (ex. Certinia).

- Expert analytical and reporting skills to find trends and insights using data.

- Excellent Organizational skills with extensive project management skills including meeting deadlines and coordinating with multiple stakeholders.

- Have program management skills and are comfortable multitasking and prioritizing in a fast paced environment.

- Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions.

- Strong work ethic, desire to learn, and a drive to excel.

- Collaborative mindset, across peers, business partners, and leadership.

- Clear, concise and effective communication skills, both written and verbal.

- Ability to communicate the right level of information to executives and cross-functional teams at the right cadence.

- Proactive self-starter, identifying opportunity areas for improvement and executing on initiatives to drive impact to the business.

What makes ThoughtSpot a great place to work?.

- ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search.

- We hire people with unique identities, backgrounds, and perspectives-this balance-for-the-better philosophy is key to our success.

- When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products.

- If you're excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that's right for you.