ServiceNow Migration Specialist (5-7 yrs)

- We are hiring a ServiceNow Migration Specialist to lead the migration of our existing application features to the ServiceNow platform.

- The ideal candidate will have a strong background in application development, IT service management, and experience with ServiceNow integrations.

- This role is critical to ensuring a seamless transition, maintaining system integrity, and enhancing our IT capabilities through ServiceNow.

About thinkbridge :

- Thinkbridge is how growth-stage companies can finally turn into tech disruptors.

- They get a new way there - with world-class technology strategy, development, maintenance, and data science all in one place.

- But solving technology problems like these involves a lot more than code.

- That's why we encourage think'ers to spend 80% of their time thinking through solutions and 20% coding them.

- With an average client tenure of 4+ years, you won't be hopping from project to project here - unless you want to.

- So, you really can get to know your clients and understand their challenges on a deeper level.

- At thinkbridge, you can expand your knowledge during work hours specifically reserved for learning.

- Or even transition to a completely different role in the organization.

- It's all about challenging yourself while you challenge small thinking.

Thinkbridge is a place where you can :

- Think bigger - because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.

- Move faster - because you'll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.

- Go further - because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.

Thinkbridge.

there's a new way there.

What is expected of you?

As part of the job, you will be required to :

- Assess current application features and workflows to determine migration requirements.

- Develop comprehensive migration plans, including timelines, resource allocation, and risk management strategies.

- Collaborate with stakeholders to understand business needs and ensure alignment with migration objectives.

- If your beliefs resonate with these, you are looking at the right place!

- Accountability - Finish what you started.

- Communication - Context aware, pro-active and clean communication.

- Outcome - High throughput.

- Quality - High-quality work and consistency.

- Ownership - Go beyond.

Responsibilities :

- Develop a comprehensive migration plan, outlining the approach, timelines, resource allocation, and risk mitigation strategies.

- Assess the current application landscape and identify dependencies.

- Analyze existing application functionalities and translate them into ServiceNow compatible features.

- Collaborate with stakeholders to understand their needs and prioritize migration efforts.

- Develop and customize ServiceNow applications, including forms, workflows, business rules, client scripts, UI actions, and integrations, to replicate existing application features.

- Design and implement data migration strategies, ensuring data integrity and accuracy during the transfer to ServiceNow.

- Develop data mapping and transformation rules.

- Develop and maintain integrations between ServiceNow and other systems as required.

- Utilize REST APIs, SOAP APIs, and other integration methods.

- Develop and execute test plans to validate the migrated functionalities and ensure they meet business requirements.

- Perform unit testing, integration testing, and user acceptance testing (UAT).

- Create and maintain technical documentation for the migration process, including design specifications, configuration settings, and user manuals.

- Work closely with application developers, IT operations teams, business analysts, and other stakeholders to ensure a successful migration.

- Communicate effectively with both technical and non-technical audiences.

- Provide training and support to end-users on the migrated functionalities within ServiceNow.

- Provide post-migration support and address any issues that arise.

- Monitor system performance and stability.

Technical Skills :

- Deep understanding of ServiceNow architecture, modules (especially ITSM), and development best practices.

- Strong experience in ServiceNow application development and customization (workflows, business rules, client scripts, UI actions, etc.

- Proficiency in JavaScript (client-side and server-side) and other scripting languages used in ServiceNow.

- Hands-on experience with ServiceNow integrations using REST APIs, SOAP APIs, and other integration methods.

- Experience with data migration tools and techniques.

- Familiarity with IT service management (ITSM) concepts and best practices.

- Knowledge of application development methodologies (Agile, Waterfall, etc.)

- Experience with testing and validation processes.

Preferred Skills :

- ServiceNow certifications (System Administrator, Application Developer).

- Experience with specific ServiceNow modules relevant to the applications being migrated.

- Knowledge of cloud platforms (AWS, Azure, GCP) and their integration with ServiceNow.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 5+ years of experience in application development, with a focus on ServiceNow development and migrations