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Senior ServiceNow SAM Pro Engineer (5-7 yrs)

5-7 years

Senior ServiceNow SAM Pro Engineer (5-7 yrs)

Evolutyz IT Services

posted 1d ago

Job Role Insights

Flexible timing

Job Description

Job Responsibilities :


- Work with IT teams to implement and develop future automations, including additional ServiceNow modules.


- Experience with Integration Hub and building custom application.


- Architect ServiceNow automation, scripting, and integration with existing systems, such as Active Directory.


- Hands-on experience with REST API integration and other ServiceNow integration methods (SOAP, Data Sources, Import Sets).


- Strong understanding of ServiceNow integration methods and hands-on experience with Flow Designer.


- Experience with ServiceNow Customer onboarding/offboarding, license management, domain management, platform upgradation, scripting (JavaScript, GlideRecord, etc. ), reports and dashboard creation, Email and API integration.


- Knowledge of ServiceNow modules such as SSO, CMS, Virtual Chat, Service Portal, Tours, Incident Management, Problem Management, Change Management, Service Catalog, Asset Database and CMDB.


- Implementation of SAM Pro and HAM for our clients. Had to install, configure, and integrate software products from ServiceNow with a focus on the Software Asset Management based products (discovery, service mapping, configuration management, event management).


- Conduct workshops with clients to articulate the value of the solution.


- Develop custom software solutions as required through scripting and software development.


- Develop and customize ServiceNow applications, focusing on the CSM module.


- Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption.


- Good understanding of web-based Application Architectures and Application interfaces.


- Good understanding and Implementation on Suites like ITSM, ITBM and ITOM.


- Created reports using Key Performance Indicator (KPI'S) reports, Performance analytics and build custom PA dashboards.


- Gathered and conducted requirement analysis, Business analysis, Use-Case analysis, for Change management and Configuration management (CMDB) in both ServiceNow and CMDB.


- Configured and customised Service Operations Workspace, Virtual Agent as per the Business Requirements.


- Experience in enable test, test Suites Automated Test Framework (ATF) on Non-Prod instances.


- Analyze system performance issues and determine performance enhancements.


- Work with units throughout ETS to ensure smooth delivery of existing services and program modifications.


- Support the planning and training of internal clients when new applications are launched, or new processes are put in place.


- Provide peer leadership and collaborate with Leads, team members and other development staff.


- Conduct project tracking activity and walk throughs of software code to ensure adherence to quality standards and procedures.


- Work with development team on implementation of new technologies.


- Independently develops software, codes, tests, and debugs.


- Recommend modification to existing processes and new procedures to solve complex problems considering the existing system limitations, operating time and desired results.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 5+ years of experience in ServiceNow development and implementation, with a focus on SAM and custom applications.

- Strong expertise in ServiceNow scripting (JavaScript, GlideRecord), API integrations, and Flow Designer.

- Hands-on experience with ServiceNow modules, including ITSM, ITBM, ITOM, CSM, SAM, and HAM.

- Proven experience in implementing and configuring ServiceNow SAM Pro and HAM.

- Solid understanding of web-based application architectures and interfaces.

- Experience with CMDB, service mapping, and discovery.

- Excellent problem-solving, analytical, and communication skills.

- Ability to work independently and as part of a team.

- Experience with KPI reports and Performance Analytics.

Preferred Qualifications :

- ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist).

- Experience with Agile development methodologies.


Functional Areas: Other

Read full job description

What people at Evolutyz IT Services are saying

What Evolutyz IT Services employees are saying about work life

based on 67 employees
88%
98%
78%
86%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Evolutyz IT Services Benefits

Submitted by Company
Cafeteria
Education Assistance
Health Insurance
Job Training
Free Food
Soft Skill Training
Submitted by Employees
Work From Home
Free Food
Health Insurance
Team Outings
Soft Skill Training
Education Assistance +6 more
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Evolutyz IT Services Visakhapatnam Office Location

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Visakhapatnam, Andhra Pradesh Office
Headquarter
SF2, VUDA Building, Seethammadhara Visakhapatnam, Andhra Pradesh
530013

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