Senior ServiceNow SAM Pro Engineer (5-7 yrs)

Job Responsibilities :

- Work with IT teams to implement and develop future automations, including additional ServiceNow modules.

- Experience with Integration Hub and building custom application.

- Architect ServiceNow automation, scripting, and integration with existing systems, such as Active Directory.

- Hands-on experience with REST API integration and other ServiceNow integration methods (SOAP, Data Sources, Import Sets).

- Strong understanding of ServiceNow integration methods and hands-on experience with Flow Designer.

- Experience with ServiceNow Customer onboarding/offboarding, license management, domain management, platform upgradation, scripting (JavaScript, GlideRecord, etc. ), reports and dashboard creation, Email and API integration.

- Knowledge of ServiceNow modules such as SSO, CMS, Virtual Chat, Service Portal, Tours, Incident Management, Problem Management, Change Management, Service Catalog, Asset Database and CMDB.

- Implementation of SAM Pro and HAM for our clients. Had to install, configure, and integrate software products from ServiceNow with a focus on the Software Asset Management based products (discovery, service mapping, configuration management, event management).

- Conduct workshops with clients to articulate the value of the solution.

- Develop custom software solutions as required through scripting and software development.

- Develop and customize ServiceNow applications, focusing on the CSM module.

- Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption.

- Good understanding of web-based Application Architectures and Application interfaces.

- Good understanding and Implementation on Suites like ITSM, ITBM and ITOM.

- Created reports using Key Performance Indicator (KPI'S) reports, Performance analytics and build custom PA dashboards.

- Gathered and conducted requirement analysis, Business analysis, Use-Case analysis, for Change management and Configuration management (CMDB) in both ServiceNow and CMDB.

- Configured and customised Service Operations Workspace, Virtual Agent as per the Business Requirements.

- Experience in enable test, test Suites Automated Test Framework (ATF) on Non-Prod instances.

- Analyze system performance issues and determine performance enhancements.

- Work with units throughout ETS to ensure smooth delivery of existing services and program modifications.

- Support the planning and training of internal clients when new applications are launched, or new processes are put in place.

- Provide peer leadership and collaborate with Leads, team members and other development staff.

- Conduct project tracking activity and walk throughs of software code to ensure adherence to quality standards and procedures.

- Work with development team on implementation of new technologies.

- Independently develops software, codes, tests, and debugs.

- Recommend modification to existing processes and new procedures to solve complex problems considering the existing system limitations, operating time and desired results.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 5+ years of experience in ServiceNow development and implementation, with a focus on SAM and custom applications.

- Strong expertise in ServiceNow scripting (JavaScript, GlideRecord), API integrations, and Flow Designer.

- Hands-on experience with ServiceNow modules, including ITSM, ITBM, ITOM, CSM, SAM, and HAM.

- Proven experience in implementing and configuring ServiceNow SAM Pro and HAM.

- Solid understanding of web-based application architectures and interfaces.

- Experience with CMDB, service mapping, and discovery.

- Excellent problem-solving, analytical, and communication skills.

- Ability to work independently and as part of a team.

- Experience with KPI reports and Performance Analytics.

Preferred Qualifications :

- ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist).

- Experience with Agile development methodologies.