ServiceNow Integration Specialist/Developer - ITSM & ITOM Module (5-7 yrs)

Responsibilities :

- Develop and maintain ServiceNow ITSM and ITOM modules.

- Design, develop, and fine-tune workflows using Flow Designer.

- Develop using JavaScript (Client and Server-Side scripting).

- Configure and manage UI interfaces (Service Portal, SLA & Notification Configuration).

- Perform platform upgrades, MID Server installations and configurations, and maintain platform and infrastructure.

- Troubleshoot and resolve ServiceNow performance issues.

- Administer the Knowledge Base and Service Catalog.

- Configure out-of-the-box workflows and create/maintain custom workflows.

- Configure application fields, forms, views, email notifications, roles, and access controls.

- Integrate ServiceNow with third-party systems via APIs and Inbound actions.

- Administer a ServiceNow instance, including delegation of groups, workflows, and business rules.

- Develop and maintain UI pages, UI actions, UI policies, ACLs, catalog items, and other existing solutions.

- Troubleshoot and determine the root cause of problems, providing recommendations for quick resolution.

- Handle P1 and P2 tickets and provide detailed RCAs.

Qualifications :

- 5-7 years of experience in ServiceNow Development, Configuration, and run support.

- Expertise in ServiceNow ITSM and ITOM modules.

- Excellent knowledge of Flow Designer, Workflows, and workflow optimization.

- Strong working experience with JavaScript (Client and Server-Side scripting).

- Experience with UI interfaces (Service Portal, SLA & Notification Configuration).

- Experience with platform upgrades, MID Server installations and configurations, and platform/infrastructure maintenance.

- Proven ability to troubleshoot and resolve ServiceNow performance issues.

- Experience administering Knowledge Base and Service Catalog.

- Expertise in configuring out-of-the-box and custom workflows.

- Experience configuring application fields, forms, views, email notifications, roles, and access controls.

- Experience integrating ServiceNow with third-party systems via APIs and Inbound actions.

- Strong experience administering a ServiceNow instance.

- Expertise in UI pages, UI actions, UI policies, ACLs, catalog items, and updates of existing solutions.

- Strong troubleshooting skills and experience with root cause analysis.

- Ability to handle P1 & P2 tickets and provide detailed RCAs