General Manager Service - LSI

Work Schedule

Environmental Conditions

Job Description

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $44 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com .

Position Summary:

Responsible for leading all functions and employees in the service team. The team is assigned to proactively support both inter-group and external customer demands in India, in a timely manner, consistent with the focus on responsiveness, service contract growth, service revenue growth, warranty cost control and customer satisfaction. The position will carry the total responsibility for Service in the Indian markets. This position is a key role within the business, and is a crucial part of the LSI Leadership team.

Roles & Responsibilities

Skills required, but not restricted to -

-Strong business knowledge and problem solving experience, in field service. Understanding of drivers of services profitability.

-Must demonstrate a complete understanding of quantitative/qualitative analysis.

-Demonstrated ability to work within and to create effective matrix organizations

-Strong leadership skills with the ability to influence, must have a high level of personal credibility as a spokesperson for forecasting and customer advocate.

- Experience in handling Channel Partners will be an added advantage

-Experience in leading large team (preferably 30+) and diverse product range.

-Excellent English communication skills, both written and oral.

-Strong customer focus

Minimum Requirements/Qualifications:

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

ThermoFisher is committed to crafting a diverse work environment that values and respects individuals from all backgrounds. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.