Desktop Svcs Tech

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Unique Opportunity

At Thermo Fisher Scientific, we offer an outstanding opportunity to be part of a dynamic team that is at the forefront of technological innovation. As a Desktop Svcs Tech, you will play a pivotal role in maintaining and improving our world-class IT infrastructure. Join us and be part of an ambitious team that strives for flawless execution and proven success.

Responsibilities

• Provide outstanding desktop support to end-users in a timely and efficient manner
• Monitor and strictly adhere to service-level agreements (SLAs)
• Troubleshoot and resolve hardware and software issues to ensure minimal downtime
• Install, configure, and maintain desktop systems, applications, and peripherals
• Collaborate with global IT teams to establish and implement standard methodologies
• Document all support activities and solutions in our IT service management system
• Assist with IT projects and initiatives, ensuring they are successfully implemented

Requirements

• Proven experience in a desktop support role within an IT environment
• Strong knowledge of Windows and Mac operating systems
• Familiarity with networking concepts and troubleshooting
• Outstanding problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work both independently and as part of a collaborative team
• A degree or equivalent experience in Information Technology or a related field is preferred

We seek individuals who are determined and possess a passion for technology, ready to compete in a fast-paced environment.

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