Software Support Engineer.

Role & responsibilities

We are hiring Software Engineers for Technical Support Position for USA Healthcare System.

• This is a full-time contract position with remote work from Candidate's current location for USA based healthcare system. Re-location is not required for this job.
• Must work daily USA Central Standard Time 8-hour shift that will vary between 7am-7pm.

Required skillsets:

• Proficient with GIT, C#, .NET and Microsoft SQL server / TSQL for troubleshooting and submitting pull requests for hot fixes.
• Technical support: Providing support for applications and systems used by end users
• Monitoring: Monitoring production systems and servers, and reporting any issues that could impact the business
• Incident management: Receiving and analyzing incidents and requests from users, and responding with solutions or escalating them to other teams
• Client management: Communicating with clients, following up, and advocating for their issues.
• Must be proficient in English language for both conversation and writing.
• Root cause analysis: Working to identify the root cause of issues to prevent recurrence
• Documentation: Keeping accurate documentation of the steps taken to solve issues
• Software Maintenance: Ensuring the software system's smooth functioning, including performing upgrades and maintenance tasks, monitoring performance, and maintaining security standards.
• Automation of business processes: Work closely with the development team to automate business processes, which helps to reduce manual effort and improve efficiency.
• Must work daily USA Central Standard Time 8-hour shift that will vary between 7am-7pm.
• Must have 3+ years' experience in software development.
• Compensation is based on skills and experience
• Only qualified candidates with relevant skills and experience (if applicable) will be considered.

Notice Period: Notice period not more than 30 days are required.