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46 The Phoenix Mills Jobs

Sr. Executive - Operations (Luxury Concierge)

2-5 years

₹ 4.5 - 6L/yr

Mumbai Suburban, Navi Mumbai, Mumbai

2 vacancies

Sr. Executive - Operations (Luxury Concierge)

The Phoenix Mills

posted 19d ago

Job Role Insights

Fixed timing

Job Description

Overall purpose/Objective of the Job:


This profile will assist in providing exceptional, personalized concierge services to the mall's luxury clientele. The role involves interacting with VIP customers, fulfilling their requests, and supporting the Senior Manager in creating a luxury experience that meets the highest standards of service. This position is crucial in ensuring the delivery of efficient, discreet, and bespoke services that align with the mall's luxury positioning.



Key Responsibilities:


  • Concierge Services Delivery: Assist in providing tailored concierge services, including travel bookings, restaurant reservations, and personalized shopping requests for high-net-worth individuals (HNWIs).
  • Client Interaction: Interact with VIP customers to understand and fulfill their needs and preferences, ensuring a personalized, memorable experience.
  • Event Support: Support the organization of luxury events, product launches, and private shopping experiences, ensuring smooth execution.
  • Team Assistance: Assist the Senior Manager and team in daily concierge operations, ensuring services meet the highest standards of luxury and professionalism.
  • Vendor Coordination: Liaise with service providers, retailers, and other stakeholders to coordinate bespoke services and fulfill customer requests.
  • Customer Feedback: Collect and document feedback from customers, ensuring any concerns or issues are addressed promptly to maintain high levels of satisfaction.
  • Administrative Support: Manage concierge documentation, reports, and records, ensuring all client requests are tracked and followed up in a timely manner.
  • Brand Representation: Maintain the malls luxury image by ensuring all interactions reflect professionalism, attention to detail, and exclusivity.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Operations Executive roles with real interview advice

Top The Phoenix Mills Operations Executive Interview Questions

Q1. Why luxury sales and how will you execute?
Q2. What do you know about warehouse IT setup
Q3. What do you know about datacenter management
View all 8 questions

What people at The Phoenix Mills are saying

Operations Executive salary at The Phoenix Mills

reported by 5 employees with 3-10 years exp.
₹3.4 L/yr - ₹4.6 L/yr
24% more than the average Operations Executive Salary in India
View more details

What The Phoenix Mills employees are saying about work life

based on 280 employees
54%
51%
64%
99%
Strict timing
Alternate Saturday off
No travel
Day Shift
View more insights

The Phoenix Mills Benefits

Health Insurance
Soft Skill Training
Job Training
Cafeteria
Team Outings
Work From Home +6 more
View more benefits

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