Executive / Sr. Executive Customer Service

Skills: German, Spanish, French, Japanese Language Expert
Domain: Voice
Certification: B1 level certified, persuing B2 level.

Key Responsibilities:

Customer Interaction: Handle complex customer inquiries, complaints, and requests with a high level of professionalism and empathy.
Issue Resolution: Investigate and resolve customer issues promptly, ensuring that solutions are satisfactory and align with company policies.
Team Collaboration: Work closely with other departments to address customer needs and implement process improvements.
Reporting: Prepare and analyze reports on customer service metrics and feedback to identify trends and areas for improvement.
Training & Development: Provide guidance and support to junior team members and assist in training new hires.
Process Improvement: Identify opportunities to enhance service delivery and contribute to the development of best practices.
Customer Feedback: Gather and relay customer feedback to management to help shape service strategies and improvements.