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Front Office Manager
The Fern Residency
posted 9hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Abide by the rules and regulations of the hotel
Supervise the Assistant Front Office Managers, Lobby Managers, Duty managers, Reservations, Supervises to ensure Optimum occupancy and average room rate for the purposes of maximising revenue
Monitors Front Office personnel to ensure Guests receive prompt, cordial attention and personal recognition. Monitors front office personnel departments and particularly Guest relations personnel to ensure that all Guests receive special attention and recognition
Informs other operations departments, notably housekeeping, of Front Office matters which concern them. Communicates to the General Manager or his/her delegate information related to them , such as the expected arrivals and departure of V.I.PS and all other pertinent information
Develops standards operating procedures for each area under Front office
Establishes and maintains effective employee relations
Conducts such functions as interviewing, Orientations, hiring, performance, appraisals, counselling, Absenteeism, coaching , training and suspending if necessary to ensure appropriate staffing and productivity, consult with section heads, Personnel Manager as appropriate
Identifies training needs, co-ordinates formal training plans, implements and conducts training sessions
Assumes overall responsibilities for maintain standards to ensures furnishing , facilities and equipment are clean , in good repair and well maintained
Schedule regularly conducts routine inspection of area under his/her control
Maintain appropriates standards of discipline conducts, grooming hygiene , uniforms, appearance and posture of departmental employees, conducts comprehensive fortnightly by departmental meetings to include a review of procedures and events which warrant special handling and details information
Promotes inter hotel sales and in house facilities , controls and analyses, on and on going basis, departmental employees as to ensure performance against budgets
Participates in the preparation of the hotel strategies plan , marketing plan and goals program. prepares the front office departmental budgets
Prepares and submits statistical performance and forecast reports as necessary, to facility Annual budget and strategies plan preparation and provide management with marketing information.
Supervises the activities of front office cashier to the extent necessary to ensure guest satisfaction and smooth working relationships with reception refers, procedural and discipline problems to the financial controller.
Check billing instructions and guest credit of accuracy and compliance with hotel credit policy
Analysis and approves discounts and relates, the rate variance report prepared by the income auditor to ensure room revenue control
Reviews and co-ordinates daily with Executive house keeper /chief Engineer with regards to the status of under repair rooms
","QUALIFICATION":"
IHM Diploma/Degree
Employment Type: Full Time, Permanent
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People are getting interviews at The Fern Residency through
People are getting interviews through
(based on 5 The Fern Residency interviews)
Referral
Campus Placement
Job Portal
20%
20%
20%
40% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at The Fern Residency are saying
Rating based on 4 Front Office Manager
reviews
Anonymous · Front Office & Guest Services
in Dapoli, Maharashtra
Likes
Get opertunity to gown in this industry
Dislikes
Company should promote internal employees
Read 4 reviewsFront Office Manager salary at The Fern Residency
reported by
14
employees
with 7-14
years exp.
₹3.5
L/yr - ₹6.2
L/yr
9%
less
than the average Front Office Manager Salary in India
View more details
What The Fern Residency employees are saying about work life
based on 211 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
The Fern Residency Benefits
View more benefits
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