Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Marriott International

Compare

4.3

based on 1.2k Reviews

940 Marriott International Jobs

Rooms Division Manager

Marriott

4.3

based on 1.2k Reviews

13-18 years

Kochi

1 vacancy

Rooms Division Manager

Marriott International

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Customer Service Operations Auditing Front Office Loss Prevention

+ 3 more

Job Description

Responsible for the management and coordination of all Rooms area departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff.

Plans, develops, implements and evaluates the quality of property s guest rooms.

Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Ensures that standards and procedures are being followed.

Leads specific team while assisting with meeting or exceeding property goals.

The position ensures that the Rooms division meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES

Supporting the Management of Rooms Division Activities

Champions the brand s service vision for product and service delivery.

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Monitors and promotes room rates, specials, and promotions at the residence.

Monitors expected arrivals and departures.

Coordinates and makes preparations for group activities.

Runs and reviews critical information contained in Rooms division reports.

Operates all department equipment as necessary and reporting malfunctions.

Ensures employees have the proper supplies and uniforms.

Understands night audit procedures and being able to comprehend and utilize reports as necessary.

Understands and complies with loss prevention policies and procedures.

Assists in ensuring the property s crisis management plan is followed as applicable.

Managing Profitability

Analyzes service issues and identifies trends.

Works with Rooms division teams to develop an operational strategy that is aligned with the brand s business strategy and leads its execution.

Reviews and audits expenses.

Managing Revenue Goals

Monitors Rooms division sales performance against budget.

Reviews reports and financial statements to determine Rooms division performance against budget.

Reviews Rooms division occupancy & rate, wages and controllable expenses.

Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Ensuring and Providing Exceptional Customer Service

Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer.

Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

Coordinates and communicates event details both verbally and in writing to the customer and property operations.

Creates an atmosphere in the Rooms division that meets or exceeds guest expectations.

Responds to and handles guest problems and complaints.

Uses personal judgment and expertise to enhance the customer experience.

Stays available to solve problems and/or suggest alternatives to previous arrangements.

Interacts with guests to obtain feedback on product quality and service levels.

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensures that employees understand expectations and parameters for Room division duties.

Managing and Conducting Human Resources Activities

Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Interviews applicants as needed.

Ensures employees are treated fairly and equitably.

Ensures that regular, ongoing communication is happening in the Rooms division (eg, pre-shift briefings, staff meetings).

Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

Solicits employee feedback, utilizes an open door policy and reviews employee engagement results to identify and address employee problems or concerns.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Employment Type: Full Time, Permanent

Read full job description

Marriott International Interview Questions & Tips

Prepare for Marriott International Room Division Manager roles with real interview advice

People are getting interviews at Marriott International through

(based on 56 Marriott International interviews)

Company Website

Job Portal

Referral

Campus Placement

Walkin

36%

23%

14%

14% candidates got the interview through other sources.

High Confidence

What people at Marriott International are saying

5.0

Rating based on 1 Room Division Manager review

Anonymous · Front Office & Guest Services in Chennai

Likes

Great... Enjoying work.. be positive so that everyone is with you.

Dislikes

Nothing.. your lucky for getting excellent leaders.

Read 1 review

Room Division Manager salary at Marriott International

reported by 16 employees with 13-17 years exp.

₹8 L/yr - ₹24 L/yr

37% more than the average Room Division Manager Salary in India

View more details

What Marriott International employees are saying about work life

based on 1.2k employees

66%

53%

46%

88%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

Compare Marriott International with

Ihg Group

4.0

Compare

Hyatt Regency

4.2

Compare

AccorHotels

4.4

Compare

Wyndham Hotel Group

4.1

Compare

Choice Hotels

4.4

Compare

Radisson Hotels

4.0

Compare

Taj Hotels Resorts and Palaces

4.2

Compare

Oberoi Group of Hotels

4.2

Compare

ITC Hotels

4.1

Compare

Jubilant Foods Works

3.8

Compare

café Coffee day

3.8

Compare

Burger King

3.9

Compare

JW Marriott

4.1

Compare

Barbeque Nation

4.0

Compare

Pizza Hut

3.9

Compare

Lemon Tree Hotels

4.2

Compare

Travel Food Services

4.1

Compare

Crowne Plaza

4.1

Compare

Holiday Inn

3.9

Compare

Hilton

4.3

Compare

Similar Jobs for you

Room Division Manager at Marriott

Kolkata, Mumbai + 5

13-18 Yrs

₹ 16-18 LPA

Sales Director at Marriott

Pune

9-16 Yrs

₹ 11-18 LPA

Sales Director at Marriott

Hyderabad / Secunderabad

9-16 Yrs

₹ 11-18 LPA

Assistant Director Sales at Marriott

Udaipur

9-12 Yrs

₹ 11-14 LPA

Sales Director at Marriott

Ahmedabad

9-16 Yrs

₹ 11-18 LPA

Sales Director at Marriott

Jaipur

9-16 Yrs

₹ 11-18 LPA

Sales Director at Marriott

Panaji

9-16 Yrs

₹ 17-19 LPA

Associate Director Sales at Marriott

Kolkata, Mumbai + 5

8-15 Yrs

₹ 12-14 LPA

Assistant Director Sales at Marriott

Bangalore / Bengaluru

9-12 Yrs

₹ 11-14 LPA

Room Division Manager at Della Resorts

Lonavala

8-11 Yrs

₹ 12-15 LPA