Duty Manager

Overseeing the day-to-day operations of the business . Responding to all inquiries, complaints, and feedback, and resolving any issues in a timely and professional manner . Managing staff schedules and assignments to ensure adequate coverage and efficient use of resources . Ensuring that all operational procedures are followed and that health and safety standards are maintained . Monitoring inventory levels and ordering supplies as needed . Maintaining accurate financial records and preparing reports on operations, sales, and expenses . Assisting in the planning and execution of special events and promotionsActing as a mentor and coach for junior staff members and providing guidance and support as neededAssisting with the development and implementation of operational policies and procedures . Excellent organizational and time management skillsStrong problem-solving and decision-making abilities