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942 Marriott International Jobs

Executive Housekeeper

9-17 years

Jaipur

1 vacancy

Executive Housekeeper

Marriott International

posted 2d ago

Job Role Insights

Flexible timing

Job Description

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry.

  • Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained.
  • Completes inspections and holds people accountable for corrective action.
  • Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
  • CANDIDATE PROFILE

    Education and Experience

    High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR

    2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

  • CORE WORK ACTIVITIES

    Managing Housekeeping Operations

    Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

  • Works effectively with the Engineering department on guestroom maintenance needs.
  • Supervises the property general cleaning schedule.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Managing Departmental Costs

    Participates in the management of the department s controllable expenses to achieve or exceed budgeted goals.

  • Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
  • Ensuring Exceptional Customer Service

    Responds to and handles guest problems and complaints.

  • Strives to improve service performance.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Conducting Human Resources Activities

    Participates as needed in the investigation of employee accidents.

  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Ensures employees understand expectations and parameters.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
  • Participates in the employee performance appraisal process, providing feedback as needed.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Participates in employee progressive discipline procedures.


  • Employment Type: Full Time, Permanent

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    People are getting interviews at Marriott International through

    (based on 56 Marriott International interviews)
    Company Website
    Job Portal
    Referral
    Campus Placement
    Walkin
    36%
    23%
    14%
    9%
    4%
    14% candidates got the interview through other sources.
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    What people at Marriott International are saying

    4.8
     Rating based on 6 Executive Housekeeper reviews

    Likes

    Job safety

    Dislikes

    Favourable for ladies equal for talent

    Read 6 reviews

    Executive Housekeeper salary at Marriott International

    reported by 18 employees with 9-14 years exp.
    ₹8.4 L/yr - ₹12 L/yr
    28% more than the average Executive Housekeeper Salary in India
    View more details

    What Marriott International employees are saying about work life

    based on 1.2k employees
    66%
    53%
    46%
    88%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Marriott International Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Soft Skill Training
    Free Transport +6 more
    View more benefits

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