Security Supervisor

Security Supervisor

Purpose: A Security Supervisor plays a crucial role in maintaining the safety and security of guests, employees, and hotel property. Their duties typically include managing the security team, ensuring proper safety protocols, and handling emergencies or incidents. Below are key job responsibilities and duties for a Hotel Security Supervisor:

1. Supervision of Security Team:

Manage and oversee the day-to-day operations of the security staff, including scheduling, training, and performance evaluations.

Ensure that the security team is properly equipped and aware of their responsibilities.

Conduct briefings to inform the team about important security updates or events.

2. Monitor Security Systems:

Supervise the use of security systems such as surveillance cameras, alarm systems, and access control systems.

Regularly review footage and logs for any suspicious activity.

Ensure that all systems are functioning correctly and are properly maintained.

3. Conduct Patrols:

Oversee regular patrols of the hotel premises, including guest areas, parking lots, and restricted areas.

Identify potential security risks or hazards and ensure they are addressed immediately.

Ensure that the security team performs all patrols according to hotel policies.

4. Incident Management:

Respond to security breaches, disturbances, and other incidents, taking appropriate actions to manage the situation.

Investigate incidents and prepare detailed incident reports.

Liaise with local law enforcement and emergency services as needed.

5. Enforce Safety and Security Policies:

Ensure that all security protocols are followed by both employees and guests.

Assist in the creation and enforcement of hotel safety policies, including fire safety, theft prevention, and emergency evacuation plans.

Conduct safety drills for employees, such as fire evacuation and emergency response training.

6. Guest and Employee Safety:

Provide assistance to guests in matters related to safety and security, such as lost property or room security.

Ensure that employees adhere to safety protocols, particularly in high-risk areas like kitchens, pools, and parking garages.

Offer support during emergency situations, such as evacuations or medical emergencies.

7. Risk Management:

Identify and assess security risks to the hotel and implement measures to minimize or eliminate these risks.

Work with hotel management to develop strategies for improving overall safety and security.

8. Reporting:

Prepare and submit regular reports on security operations, incidents, and safety concerns to hotel management.

Maintain accurate records of security activities, including patrol logs, incident reports, and equipment maintenance logs.

9. Liaison with Other Departments:

Collaborate with other departments such as front desk, housekeeping, and maintenance to ensure smooth hotel operations while maintaining security standards.

Work with the HR department for background checks and security clearance for new employees.

10. Compliance with Legal and Industry Standards:

Ensure the hotel complies with all local laws and industry regulations regarding safety and security.

Stay updated on current security trends, technologies, and best practices in the hospitality industry.