Senior Associate - Query Management

Plays an instrumental role in improving the resolution to supplier/partner queries within agreed SLA by identifying pattern in the queries and performing RCA to provide permanent solution for issues & improve customer experience
Resolving supplier payment and invoicing queries in a timely manner & have attention to detail to identify issues
Ensure that the query/ issue is understood accurately the first time round and therefore, resolution should be accurate and address the query / issue adequately
To do a quality check on tickets resolved and the responses given to queries by team members
Accountable to identify high risk suppliers based on number of queries raised with helpdesk; understand process gaps and provide solutions with better controls
Confirm balance with suppliers periodically to ensure both Tesco and Supplier accounts are reconciled. Find opportunities for improving controls, recognising financial benefits
Support Lead to handle volume of queries & workload distribution within the team
Highlight areas where there are control gaps & work through to build strong controls while detailing the same
Look at ways to improve supplier satisfaction scores
Should be pro- active and resilient in order to work with all the various teams involved in resolving the queries
To be able to build various management reports through various data bases to summarize the problem
Responsible for completing tasks and transactions within agreed metrics
Following our Business Code of Conduct and always acting with integrity and due diligence

Preferred experience in P2P/ C2C/ R2R processes
Preferred knowledge of P2P/ C2C/ R2R processes
Preferred Hands-on experience on ticketing tools, preferably Zendesk or Talisma
Ability to highlight any issues or areas of improvement in the process
Experience working on any ERP, preferably Oracle.
Interpersonal and presentation skills.
Advanced MS Office - Excel and Word
Basic Power Point
Eye - to - Detail
Speed and Accuracy
Planning and Organising

Hiring Manager: Praveen S
Application Last Date: 01-February-2025