Senior Associate-CEC Operations Support

- Ensuring I understand our Core Purpose and the role I play in delivering this
- Role modelling the Tesco values and leading by example in what I do and how I behave
- Understanding the part I play in delivering our key performance metrics
- Delivering all relevant performance metrics consistently and to agreed quality and reliable service standards
- Resolving issues and queries raised by stores colleagues
- Highlighting issues efficiently to minimise impact on store customers
- Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager
- Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others
- Taking ownership of the issue and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence
- Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change
- Identifying what is getting in the way and being a catalyst for improvement by highlighting issues
- Continually developing my skills to be the best I can be in my role
- I support Associates with critical calls and ensure that all open tickets are closed to agreed timescale
- I identify gaps in knowledge, training and process, buddying Associates and providing coaching to build and improve knowledge and confidence.
- I support the delivery of communication and change, helping the business to land messages.
- Understands business needs and in depth understanding of Tesco processes
- Builds on Tesco processes and knowledge by applying CI tools and techniques.
- Responsible for completing tasks and transactions within agreed performance metrics
- Solves problems by analyzing solution alternatives

- Customer service orientation
- Basic Microsoft Office e.g. Outlook email Communication in English - verbal and written
- Coaching
- Conflict Resolution
- Communicating and working in a team environment

Hiring Manager: Raheel Haque
Last date of application: 23-January-2025