Sr. Product Support Engineer (Backhaul + Radio)

• Should have excellent verbal and written communication skills. Must be able to communicate clearly on the phone, email & in person.
• Should be able to deliver technical Microwave Link Planning Tool support to customers and AIRCOM team internally.
• Should be able to follow the processes defined for Product Support & Delivery.
• Should be able to provide Technical Support (on Tools / Telecom Technologies) to clients of AIRCOM Microwave Link Planning tool either via email, telephone or onsite visits.
• Should be able to carry out Support and Deployment activities onsite / offsite on local and customer environments.
• Should be able to do Installation and/or Configuration of AIRCOM Microwave Link Planning + RAN Planning Products according to standard / bespoke customer requirements.
• Should be able to Log & Track Service Requests through tacking system.
• Should be able to effectively interact with R&D team for quick resolution of Bugs / Enhancements raised from customers end / AIRCOM EOs.
• Must be Energetic, Flexible, Team Player, Punctual, someone who uses his own initiative and attentive to detail.
• Should be able to demonstrate a methodical and consistent approach to his / her work.
• Exceptional analytical problem solving skills.
• Should be open to learn new products with relative ease.
• Should be comfortable in handling relatively new products & cases with huge complexity.
• Should be comfortable to deliver solutions within agreed project (occasionally tight) timescales.
• Willingness to travel. Have a valid passport.
• Work in shifts in case the need arise.

Technical Skills:

• B.Tech / B .E in Electronics and Communication Engineering.
• Strong knowledge of Wireless Telecommunications standards & protocols.
• Strong knowledge of Microwave / Transmission technology standards & protocols.
• Strong knowledge of concepts like Mircowave, T/I Objectives, Modulation Types, Channel / Band, Polarisation configurations, Hot-standby Modes, Fresnel Zone, LoS, NLoS.
• Strong knowledge of concepts like Radio, PDH (E1, T1, J1), SDH (STM, STS), ATPC, MTBF, XPIC, ITU Calculation Models, Rainfall Zones.
• Strong knowledge of concepts like Link Budget, Fade Margin, Outage, Reliability, Availability, Interference Analysis, High-Low conflict.
• Strong Knowledge on Backhaul capacity and congestion analysis and troubleshooting
• Knowledge of Telecom Software like:
• Microwave / Transmission tools like CONNECT, Pathloss, Ellipse etc.
• Good knowledge of RF Planning tools like ASSET, ATOLL, PLANET etc. will be an advantage.
• Good knowledge of GIS tools like MapInfo, Global Mapper, Vertical Mapper, QGIS, Google Earth etc.
• Good knowledge of RAN wireless technologies like GSM, UMTS, HSDPA/HSUPA, LTE, WiMAX, 5gNR, MIMO etc. will be an advantage.
• Basic concepts around Antenna Theory.
• Any certification in wireless technologies would be advantageous.
• Elementary knowledge of RDBMS (especially ORACLE). ORACLE Versions, Editions etc. available in market.
• Elementary knowledge of PL / SQL skills & TOAD, SQL Developer software knowhow.
• Basic knowledge around Windows OS / LINUX OS / CITRIX / Antivirus / Firewall.
• Basic knowledge around Processor / RAM / CACHE / HDD / SSD / RAID type & utilization.
• Knowledge of Microsoft office e.g. Excel.