Client Operation Manager

General Criteria for application:

The candidate should be in a Senior Executive/SME/Supervisor/Lead/Trainer role for a year.

Should have strong analytical skill.

Graduates may apply. The qualifications acquired in regular mode are eligible. Preferably 50% marks through-out.

Shortlisted applicants will have to go through an interview.

Candidates in the IT (non-technical) sector or Telecom will be preferable.

Job Specific Requirements:

- The candidate should have experience in doing analytical work.

- The candidate must have good communications skills, both verbal and written.

- Must have good knowledge of Microsoft office especially MS Outlook and MS excel.

- The candidate must be have good planning and organising skills to enable him/her to manage tasks efficiently and effectively.

- Should be able to work as an individual performer and as a team player as and when needed.

- Having client-handling experience will be preferable.

Job Description:

- Work as Client Operations Manager during India hours for the client(s) allocated.

- Will be responsible for ensuring clients SLAs and deliverables are met.

- Understands all client projects both service and product related; supports account manager in communicating and/or gathering information related to tracking and delivering these projects; identifies any impacts to the service and resolves them

- Analyse and troubleshoot any issues raised by the client using internal tools.

- Provides month end support to the client

- Interacts with clients mostly through emails.

- Interacts with other teams in the LOB, as and when needed to meet client requirements.

- Creating and sharing reports with management and clients.