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25 Temenos Jobs
Senior Product Support Engineer
Temenos
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!
THE ROLE We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!
Product Analysis and Customer Support (PACS) as the name indicates, provides support to clients using Temenos products which includes clients in the Implementing stage & clients already live on Temenos products. All support requests from these clients are handled by PACS. In this role you are expected to facilitate solution to the tickets logged which includes analysis of the ticket logged, debugging the issues, updating clients and stakeholders through appropriate channels in every stage of resolution & providing an agreeable solution.
RESPONSIBILITIES - Understand the details in ticket logged. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem threadbare.
- When identified as a bug, do comprehensive documentation including product analysis of defect, elaborating the root cause and possible resolution for the defect. Provide additional information that would help Development team to fix and test the problem effectively.
- In case of non-defects, educate client with adequate information & procedures on how to handle the scenario/meet the requirement.
- Act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams.
- Develop/Enhance Tools that will help in reducing the analysis time and boost customer experience. Best tools have fair chance of getting integrated to Core product.
- Available to perform onsite analysis of tickets at client places. Typically, this would be required during the milestone period of the client like Go Live of implementation, branches, and Upgrade.
- Bachelor s degree in engineering or computer Sciences with 4 to 6 years of relevant experience in software development and Support.
- Excellent troubleshooting and problem-solving skills is required.
- Excellent Programming & debugging skills
- Experience in Java, JavaScript, HTML, CSS.
- Experience in Java, J2EE, JSP, RDBMS and Webservers
- Mobile or Web development background is preferred
- Experience in native mobile OS like iOS, Android or Windows is preferred.
- Prior experience in Product/Application support is preferred.
- Should be able to deliver 24 X 7 support to our global customer base
- Care about how Temenos can make Banking solutions the best
- Commit t o working in a fast paced environment, within an ambitious team who are continually striving to improve
- Collaborate with all stakeholders, inclusion and diversity has been and will be the key to driving Temenos forward
- Challenge the status quo, nothing should ever be left to doubt or accepted if not understood properly
- Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
- Civil Partnership: 1 week of paid leave if youre getting married. This covers marriages and civil partnerships, including same sex/civil partnership
- Family care: 4 weeks of paid family care leave
- Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
- Study leave: 2 weeks of paid leave each year for study or personal development
Employment Type: Full Time, Permanent
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based on 797 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Temenos Benefits
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Family Friendly Benefits Hybrid Working Personal Development
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Software Developers / Senior Software Developers
4-8 Yrs
Bangalore / Bengaluru
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