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171 Hitachi Jobs

Engineer, Product Support (Marketo)

3-6 years

Gurgaon / Gurugram

1 vacancy

Engineer, Product Support (Marketo)

Hitachi

posted 1mon ago

Job Description

Triage issues coming from various channels such as phone, chat, or web portal.
Prioritize customer urgency and issue priority.
Search and reuse information gained from internal information repositories.
Log all incidents and requests into the case management system.
Accurately document all customer interactions in a case management system.
Connect issues and cases to the most appropriate and effective resource.
Create positive experiences through effective and clear communications, appropriate sense of urgency, and respect for our customerstime and effort.
Requirements: What youll need to succeed: Ability to assess customer sentiment at all stages during the communication.
Ability to drive issues through the organization with urgency.
Ability to communicate verbally or in writing with the appropriate etiquette, timeliness, and professionalism.
Ability to understand the business impact of issues.
Ability to stay calm under stressful conditions while driving issues.
Job Responsibilities: Excellent Communication Skills, Written and oral.
Appropriate sense of urgency and respect for our customerstime and effort.
What We Offer.
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom.
Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!.
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties.
Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants

Employment Type: Full Time, Permanent

Read full job description

Prepare for Product Support roles with real interview advice

Top Hitachi Product Support Interview Questions

Q1. 1What is a reconciliation ? and reconciliation types?
Q2. What is accounts? What is important of accounts?
Q3. What is the steps of reconciliation?
View all 54 questions

What people at Hitachi are saying

What Hitachi employees are saying about work life

based on 635 employees
59%
51%
42%
95%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Hitachi Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Job Training
Health Insurance
Free Transport
Soft Skill Training
Work From Home
Free Food +6 more
View more benefits

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