Zendesk Administrator

Mandatory Skill

• Expert as Zendesk Admin
• Project Management Skills (should lead independent projects)

Required Skills

• 7 Plus years of software development experience building, deploying and scaling distributed, highly available, large scale, high performing multi-tenant SaaS based customer facing products and services.
• Experience building microservices and customer facing APIs. Experience with the Zendesk API suite is a huge plus.
• Three plus years of progressive hands-on experience with design, configuration, testing, deployment, and support in a Zendesk environment. Proven experience with implementations to multiple business threads in a dynamic business setting is a must. Solid understanding of "Zendesk Explore is a huge plus.
• One plus years of experience in building IVR Call flows using the Twilio Contact Center. Experience in implementing Twilio flow with Zendesk CRM system will be a big plus.
• Experience with Twilio Contact Center services Twilio Flex, Programmable Voice, Chat, SMS, Taskrouter, Flex Insights, etc.
• Experience with Python, JavaScript and at least one public cloud platform such as AWS, Azure, Google, Rackspace, or other related cloud platform.
• Two plus years of experience in a continuous Agile approach of integration dev/deploy format is a must. Supporting with high expectations and providing feedback on configuration, code and architectural approaches implemented by the team.
• Strong problem-solving and analytical skills with the ability to design complete solutions which are simple yet effective and very scalable.
• Previous experience handling and supporting mission critical enterprise systems. Ability to diagnose and respond to interruptions and critical issues in a timely manner is of vital importance.
• BS in Computer Science/Engineering, or equivalent technical experience.
• Self-motivated with a strong sense of ownership, urgency, and drive.