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Director of Operations
Teleperformance
posted 2d ago
Job Description
- Managing large-scale operations.
- Managing financials, cost control and data management requirements of the process
- Implement company-wide management-approved strategies.
- Align with seniors, peers and team to make decisions for operational activities and set strategic goals.
- Oversee customer support processes and organize them to enhance customer satisfaction.
- Perform follow-ups with clients and create a close relationship with decision-makers to create new business opportunities.
- Ensure continuous improvement and propose outside-the-box solutions.
- Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
- Reviews, analyses and evaluates business procedures.
- Implements policies and procedures that will improve day-to-day operations.
- Plans directs, controls, implements, evaluates, monitors, and forecasts budgets to achieve financial objectives.
- Communicates and explains new directives, policies, or procedures to managers, meets with entire operations staff to maintain morale.
- Improves customer service and satisfaction through policy and procedural changes.
- Leads coordination and integration of efforts among teams.
- Projects a positive image of the organization to employees, customers, industry, and community
Employment Type: Full Time, Permanent
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Rating based on 13 Director of Operations
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Anonymous · Customer Success
in Gurgaon / Gurugram
There is nothing to lik
Bery bad work culture
Read 13 reviewsDirector of Operations salary at Teleperformance
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