ReSource Pro - Director - Operations (8-10 yrs)

Company Description:

ReSource Pro is a strategic operations partner exclusively focused on the insurance industry, helping organizations achieve growth and optimization.

With over 9,800 employees, ReSource Pro serves 1,200 clients across carrier, broker, and MGA segments, maintaining a +96% client retention rate for over a decade.

The company provides advisory services, workforce solutions, business process management optimization, and transformative data and technology solutions.

Recognized by Inc. 5000 as one of the fastest-growing US companies in 2024, ReSource Pro has received this honor 15 times since 2009.

Role Description:

- This is a full-time on-site role for a Director of Operations at ReSource Pro in Bengaluru.

- The Director of Operations will oversee daily operations, manage teams, handle budgeting, and ensure high-quality customer service delivery.

- Strategic Planning: Develop and implement comprehensive operational strategies aligned with the company's overall business objectives.

Operational Excellence: Lead and manage all operational functions, including but not limited to:

- Supply chain management

- Logistics

- Procurement

- Production

- Quality assurance

- Customer service

- Team Leadership: Recruit, hire, and develop a high-performing team of operations professionals.

- Process Improvement: Identify opportunities to streamline processes, reduce costs, and increase efficiency.

- Financial Management: Monitor and analyze operational budgets and financial performance.

- Risk Management: Identify and mitigate potential operational risks.

- Performance Measurement: Establish and track key performance indicators (KPIs) to measure operational success.

- Regulatory Compliance: Ensure compliance with all relevant industry regulations and standards.

- Stakeholder Management: Build and maintain strong relationships with key stakeholders, including clients, suppliers, and internal teams.

Qualifications:

- Operations Management and Team Management skills.

- Analytical Skills and Budgeting expertise.

- Strong Customer Service orientation.

- Excellent leadership and communication skills.

- Experience in the insurance industry is a plus.

- Bachelor's/Master's degree in Business Administration, Operations Management, or related field.