Tele Sales Representative

Role & responsibilities

Standard education UG/Graduate mix

Job Description

• Support the sales team at the back end as virtual salesman
• Maximize the value extraction from the existing channel partners. (Cement dealers, field sales and retailers)
• Monitor the performance of channel and sales team and send alerts / intervene to improve it
• One point query resolution
• Quick Customer Service for all stakeholders – Channel Partners, Influencers, Sales Team, Technical Team, IHBs/B2B

Roles and Responsibilities of the Sales agents

1. Provide direct engagement with 100% of the existing cement dealers
2. Identify opportunities to extract maximum sale from each dealers based on trend analysis.
3. Generate orders daily by calling channel partners who are most likely to place orders and not visited by the field sales officer based on data inputs and / or prescribed rules.
4. Receive the orders from the channel partners and place them in the company’s systems for which access is allowed. In case of orders from ARS / Retailers, the order needs to be placed upon the dealers and then in the company system on behalf of the dealers upon his approval.
5. Record the complaints / grievances and give resolutions at L1 level and / or assign the same to the relevant personnel as per pre-defined matrix. Manage the complaints / requests systematically through a ticketing system.
6. Accept requests from dealers to update information related to customer master or any other as mandated by the company from time to time through own or company’s existing systems (eg. Service Now) for which access is given.
7. Reduce the zero sale dealers by following up with such counters.

Preferred candidate profile

Experience: Sales experience of any kind Telesales, Field Sales, channel sales, retail sales

• 2 year minimum

Perks and benefits