Account Management Executive

Role: Account Management

Experience: 10 years

Location: Chennai/ Pune

Notice Period: Immediate Joiners / Serving up to 30 days.

MUST have experience working on GCC vertical. 

Captive Account Client Partner:

The Client is a 25+ year-young company with a goal to quadruple our revenue in the next 4 years. The kind of energy typical in a start-up, mixed with a strong foundation is what you will get to see at Client today. As they say, what got you this far is not enough to get you to the next big milestone; and we are at that inflexion point. As a part of our growth plans, we are in the process of building on our strengths, while changing the way we operate internally and how we serve our customers.

As a part of our growth strategy, we are transforming our business development and account management functions across US, Europe and India. This role is for our GCC/GIC business. At Client, GCC / GICs in India are part of the global account management structure. Unlike many other competitors, Client GCC team works closely with India as well as other customer geographies. That provides an unique career opportunity for individuals to grow as a true global leader.

What should you expect from this exciting career option:

This is a leadership role that involves business development, account mining / management of key accounts. An Account manager is truly a partner, consultant and a problem solver for our customer. Your understanding of broad business processes and your depth of technical understanding (through your past technical experience) makes you a perfect candidate to understand customer business processes, identify their problem areas and help solve those problems using Client service offerings.

• Responsible for overall growth of assigned account(s) along with Account team
• Must be able to identify customer business initiatives, budgets and IT programs to drive overall account strategy and execute account plan
• Identify opportunity areas by being actively plugged in the technical delivery of what the team is doing
• Build and manage executive-level client and stakeholder relationships and expand project portfolio beyond current opportunities
• Work as a customer representative within Client and weave service offerings for customer initiatives
• Position Client Service offerings to the customer
• Help run specific account based marketing campaigns
• Build up relationship with alliance partners in the account
• Manage P/L
• Develop and execute division level account plan/ business plan along with the larger account team
• Drive investment decisions, overall positioning and growth strategies

What are we looking for:

• Overall 10+ years of experience in IT industry with min 5 years of prior experience preferably in managing captive business
• Excellent communication skills. Ability to clearly articulate difficult concepts with customer and internal Client stakeholders
• Conceptual understanding of broad enterprise technologies such as ERP, Digital and Infrastructure including latest technology trends
• Conceptual understanding of broad business processes such as supply chain, HR, finance, manufacturing etc and general industry understanding
• Experience working with D/V /leadership level customers
• Expertise in various IT Services engagement models
• Team Player - extensive experience working with onsite-offshore teams
• Self-starter who can learn on the job with minimal oversight
• Strong analytical, problem-solving, innovative-thinking and consultative mindset that leverages structured, logical thinking

Other / Miscellaneous:

• MBA from a reputed school - preferably after working at least 2 - 3 years in technical roles