Manager, Workplace

With over 10 years of experience in the Hospitality, Hotel Management, and Corporate Facilities Management (FM) sectors,having developed a strong expertise in managing operations in both hotel and workplace environments within MNCs. Background includes handling diverse responsibilities in similar managerial roles, communication skills, analytical abilities, and a high level of ownership and accountability. Self-driven professional with a focus on delivering exceptional service and efficient operations, ensuring both guest and employee satisfaction.

ROLES AND RESPONSIBILITIES

Planning, organizing and smooth execution of Workplace Service delivery in BLR office that includes Soft Services, MEP, FB, Security, Transport, Building Compliance etc.

Management of complete FB service offerings and recommendations to enhance the employee experience

Effective Vendor management and controls. Track, measure, report and evaluate vendor performance.

People management skills to lead BLR team towards effective delivery of services adhering to policies procedures

Driving ethics integrity as a culture

Management of extended teams of Housekeeping, Pantry, Security, FB and other office support service partners

Have a keen eye for detail, daily Inspection of office areas identifying opportunities for improvement

Good knowledge of facility budgeting, accounts and forecasting

Adherence to fire employee safety practices and procedures

Inventory controls and efficient management of resources

Review the wastage control mechanism and implement it with highest efficiency.

Ensure successful collaboration with Procurement and other stake holders

Actively participate and promote team learning development opportunities

Constant focus on Customer requirements and delivering with Authenticity Accountability

Recommend and drive Optimization opportunities without compromising on quality

Operational spend analysis recommend cost saving opportunities

Focus on identifying the root cause for any noncompliance and create mitigation plans

Risk Assessment of the site from Operations and compliance perspective

Driving Vendor Contracts and evaluation of SOW, KPI

Excellent people skills and ability to interact with a wide range of staff and demands

Proactive planning and anticipating business needs.

Regular discussions with the team and planning office upgradation works post necessary approval

Overall Experience: 10+ years
Industry Experience: Hospitality / Hotels Corporate FM / Workplace in an MNC in a similar capacity as a manager.
Qualification: Hospitality / Hotel Management / Graduate
Skills: Excellent Communication, Strong Analytical Skills, Self-performer, Ownership Accountability.