Technical Writer

Responsibilities:

• Develop and update user guides, API documentation, installation guides, release notes, and FAQs.
• Ensure all documentation is clear, accurate, and consistent with company standards.
• Work closely with engineers, product managers, and UX/UI designers to gather information and understand product features.
• Collaborate with marketing and sales teams to produce case studies, white papers, and other customer-facing content.
• Stay updated on the latest trends in cloud computing and AI to ensure documentation is relevant and up to date.
• Conduct interviews with subject matter experts (SMEs) to gather detailed technical information.
• Develop a content strategy that aligns with the company's goals and target audience.
• Identify gaps in current documentation and suggest improvements.
• Review and edit technical content created by other team members to ensure clarity and accuracy.
• Proofread documentation to eliminate errors and ensure high quality.
• Gather feedback from end-users to continuously improve documentation.
• Incorporate user feedback to enhance the usability and accessibility of content.

Requirements:

• Bachelors degree in Technical Writing, Computer Science, Engineering, Communications, or a related field.
• 2+ years of experience as a Technical Writer, preferably in cloud computing or AI domain.
• Experience with writing API documentation and understanding RESTful APIs.
• Familiarity with cloud platforms like AWS, Azure, or Google Cloud.
• Exceptional written and verbal communication skills.
• Ability to explain complex technical concepts to both technical and non-technical audiences.
• Proficiency with documentation tools such as Markdown, Confluence, and Git.
• Experience with Kubernetes, OpenStack, OpenShift, and multi-cloud environments.
• Familiarity with version control systems like Git.
• Strong organizational skills and attention to detail.

(Preferred)

• Experience with AI and machine learning concepts.
• Understanding of software development processes and methodologies.
• Experience with content management systems (CMS) and documentation platforms.