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27 Technical Voice Process Jobs in Chennai

Hiring For Technical Helpdesk (SNOW/JIRA)

2-7 years

Chennai

10 vacancies

Hiring For Technical Helpdesk (SNOW/JIRA)

Cognizant

posted 3d ago

Job Description

  • 2+ years of experience working in an inbound technical customer support environment
  • Excellent Fluency in English.

  • Knowledge of SNOW, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries.
  • Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
  • Excellent writing and editing skills, and experience of presenting complex technical information in an easily comprehensible way for non-specialist readers.
  • Should possess excellent customer service skills.
  • Ability to work in a demand-driven environment, motivated by a willingness to respond rapidly and effectively to the needs, prioritizing and managing multiple requests from different teams.
  • Excellent written and verbal communication abilities and high emotional intelligence including active listening, and effective response skills.
  • Familiarity with reporting and analysis, especially MS Excel and Tableau.
  • Meticulous attention to detail and a commitment to quality.
  • Experience and knowledge of the World Bank Group are desirable and familiarity with WBG procedures is, in particular, highly desirable.
  • Bachelor's degree or higher preferred.
  • Willing to work in 24/7 environment with rotational week offs.



Employment Type: Full Time, Permanent

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What people at Cognizant are saying

Technician salary at Cognizant

reported by 7 employees with 1-4 years exp.
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₹1.1 L/yr - ₹8 L/yr
46% more than the average Technician Salary in India
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