Technical Support Executive(Voice Process)- Experienced- US Shift- WFO

Technical Support Executive (US Voice Process) -B2B Client Coordinator - Technical/ Semi Technical - Experienced- US Shift- WFO- Guindy- Chennai

JOB REQUIREMENT:

*Any Graduates (UG/PG/Diploma)

*Experience-0.6 to 3 years

*Excellent Communication

*Flexible to work in Fixed US Shift

*Fixed Weekend Off

*Work Location-Guindy-Chennai

*Cab Service-Drop Facility

*Work From Office

*Immediate Joiners

*CTC - As per market standards

*Should have Good Typing skills & Listening skills.

Interested candidates can walk-in directly with your updated resume to the below mentioned and send your updated resume to: hr_chn@s10health.com / 9150752664

WALK-IN:

DATE & TIME: MON to FRI between 12.00 pm to 7.00 pm

Venue:

S10 Healthcare Solutions (P) Ltd.

#21, Race Course Road, Guindy, Chennai 600 032.

LANDMARK: Near Guindy Railway Station / Behind ABT Maruti Showroom

JOB DESCRIPTION:

1. Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly.

2. Strong problem-solving abilities and a proactive approach to addressing client needs.

3. Basic computer usage hardware and software knowledge (Excel, word and basic computer hardware)

4. Good knowledge on MS Excel, MS Teams, Go To Meeting, LogMeIn, TeamViewer, Zoom, Skype.

5. Troubleshooting, analysing and reporting of client issues.

6. Follow-up client issues to ensure the reported technical issues have been resolved.

7. Need to attend US Professionals queries, Comments and Requests via Phones.

8. Strong Multitasking and organizational skills. Exceptional knowledge of customer relationship management best practices.

9. Ability to work under pressure.

10. Should handle US client calls & mails.

11. Should have American Accent.

12. Serve as the primary point of contact for healthcare clients utilizing our services.

13. Provide comprehensive assistance to clients, including troubleshooting technical issues, answering inquiries, and addressing concerns with empathy and professionalism.

14. Collaborate closely with internal teams, including operations, IT, and sales, to ensure seamless service delivery and client satisfaction.

15. Utilize in-depth knowledge of US healthcare processes to guide clients through our services.

16. Stay updated on industry regulations and best practices relevant to our services.

17. Represent the company professionally in client meetings and presentations as needed.

18. Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively.