Technical Service Specialist

We seek enthusiastic and dedicated Customer Support Specialists to join our dynamic team in India. This role involves providing exceptional voice support to our US-based customers while working closely with regional stakeholders in our office in India.

**This position requires working exclusively in night shifts(US Time Zone) and Voice Support.**

What will you be doing?

• Handle inbound calls from US customers, addressing their queries and concerns with patience and professionalism
• Navigate cultural differences and potential language barriers with tact and understanding
• Troubleshoot and resolve customer issues related to our products and services
• Collaborate effectively with regional stakeholders to ensure seamless customer experience
• Work closely with the local Indian team to improve processes and share insights
• Maintain accurate records of all customer interactions in our CRM system
• Contribute to the continuous improvement of our support processes and knowledge base
• Participate in regular training sessions to stay updated on product knowledge and customer service best practices.

Requirements:

Excellent English communication skills, both verbal and written

• Ability to understand and work with various accents, particularly American accents
• 1-3 years of experience in customer support, preferably in a voice support role
• Strong problem-solving skills and ability to think on your feet
• Engineering or technical qualification is a must.
• Patient and empathetic approach to customer service
• Proficiency in using CRM systems and basic computer skills
• Ability to work night shifts to align with US time zones
• Familiarity with the tech industry is a plus

What We Offer (Optional) :

• Competitive salary and benefits package.
• Opportunities for career growth and skill development.
• A diverse and inclusive work environment.
• Regular training and upskilling programs.
• Transportation and meal allowances for night shift workers.

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.