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8 OpenText Technologies Technical Support Specialist Jobs
Technical Support Specialist
2-3 years
Bangalore / Bengaluru
1 vacancy
Technical Support Specialist
OpenText Technologies
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end users contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
Evaluate unique or complex installations or configurations and make recommendations for resolution.
Articulate clearly in writing and verbally. Add case resolution to KMS.
Represent companyin a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
Develop partnership with and assist the Sales Pursuit team.
WHAT THE ROLE OFFERS
Vocational apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE A level (Singapore), etc.), or equivalent experience.
1-3 years experience in relevant technologies and customer environments.
Relevant industry qualification where applicable.
WHAT YOU NEED TO SUCCEED
Excellent verbal and written communication skills in language to be supported.
Experience in troubleshooting in a technical environment.
Excellent analytical and problem solving skills.
Software and hardware knowledge of computing, storage and peripheral devices.
Advanced proficiency with case management databases and tools.
Superior customer service skills.
Phone and remote support experience. E-support experience and knowledge .
Understand the customer to be an advocated for the customer.
Employment Type: Full Time, Permanent
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What Technical Support Specialist at OpenText Technologies are saying
Rating based on 8 Technical Support Specialist
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Likes
Good and maintained work-life balance. Learning opportunities and good corporate balance.
- Salary - Good+4 more
Dislikes
Laying off without any prior information. WFH not considered for emergency situations
- Job security - Poor+1 more
Technical Support Specialist salary at OpenText Technologies
reported by
47
employees
with 3-8
years exp.
₹7.7
L/yr - ₹15.6
L/yr
79%
more
than the average Technical Support Specialist Salary in India
View more details
What OpenText Technologies employees are saying about work life
based on 992 employees
Flexible timing
Monday to Friday
No travel
Day Shift
OpenText Technologies Benefits
Submitted by Company
Health Benefits Employee Assistance Program (EAP) Wellness and Fitness Reimbursement Education Reimbursement Retirement and Stock Purchase Plans Paid Volunteer Time
Submitted by Employees
View more benefits 
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OpenText Technologies Bangalore / Bengaluru Office Location
Bengaluru/Bangalore Office
3rd and 4th Floors, Infinity
#436, Off Koramangala
Indiranagar
Intermediate Ring Road
Challanghatta, Domlur
Bangalore 560071
India
Phone: +91 80 61441000
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