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Sr. Technical Support Specialist-Documentum D2
5-8 years
₹ 11 - 13.12L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Sr. Technical Support Specialist-Documentum D2
OpenText Technologies
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Working closely with the customer s IT staff for any issues on the prescribed product line(s) that require troubleshooting or problem isolation/resolution.
- Directly accessing other senior technical resources at OpenText s support facilities for assistance with problem management.
- Conducting regular conference calls (or other regular communications mutually agreed to) to lead, discuss, and review open issues or other activities related to supporting for assigned customers
- Conducting business reviews with customers at agreed-upon intervals (monthly, quarterly, etc.) to discuss upcoming product releases, review support activity, and tools, and other matters related to support
- Collaborating with account executives, support renewal representatives for assigned customers
- Participating in Quarterly Business Reviews (QBRs) as requested.
- Troubleshoot complex customer issues involving multiple layers of technology and recommend and implement multiple layers of tracing (Documentum, application server, database, network, etc.) to isolate issues.
- Installing VMware images of Documentum solutions that resemble customer deployments to aid in issue replication and resolution.
- Collecting and analyzing heap dumps to troubleshoot memory and heap-related issues and thread dumps to troubleshoot slow and hanging application server issues.
- Working directly with OpenText engineering and product management to report product defects and assist with highly escalated customer issues.
WHAT YOU NEED TO SUCCEED
- Extensive experience in Documentum or related EIM technologies
- Deep understanding of the Documentum product suite, particularly with regards to administration and troubleshooting, and ideally experience with products such as D2, xPlore, CTS, etc
- Solid understanding of OS System Administration (Windows Server and Unix.)
- Experience with database administration and performance tuning (SQL Server, Oracle, etc.)
- Working knowledge of J2EE technologies. This includes an understanding of web application servers (Tomcat, JBoss, Websphere, etc.), Web services frameworks, and Java programming.
- The ability to understand and use various programming languages and technologies is a plus (C++, VB script, VB etc.).
- Ability to work independently and be the primary OpenText technical representative for the customer.
- Highly organized with an ability to balance multiple projects and escalations in a fast-paced environment.
- Networking protocols, architecture, and devices such as load balancers
- Enterprise software solution architectures
- Enterprise software deployment in the cloud is a plus
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Specialist roles with real interview advice
What people at OpenText Technologies are saying
Rating based on 8 Technical Support Specialist
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Likes
Good and maintained work-life balance. Learning opportunities and good corporate balance.
- Salary - Good+4 more
Dislikes
Laying off without any prior information. WFH not considered for emergency situations
- Job security - Poor+1 more
Technical Support Specialist salary at OpenText Technologies
reported by
47
employees
with 3-8
years exp.
₹7.7
L/yr - ₹15.6
L/yr
79%
more
than the average Technical Support Specialist Salary in India
View more details
What OpenText Technologies employees are saying about work life
based on 992 employees
Flexible timing
Monday to Friday
No travel
Day Shift
OpenText Technologies Benefits
Submitted by Company
Health Benefits Employee Assistance Program (EAP) Wellness and Fitness Reimbursement Education Reimbursement Retirement and Stock Purchase Plans Paid Volunteer Time
Submitted by Employees
View more benefits 
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OpenText Technologies Bangalore / Bengaluru Office Location
Bengaluru/Bangalore Office
3rd and 4th Floors, Infinity
#436, Off Koramangala
Indiranagar
Intermediate Ring Road
Challanghatta, Domlur
Bangalore 560071
India
Phone: +91 80 61441000
Bengaluru/Bangalore
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