3 OpenText Technologies Technical Support Specialist Jobs

Your Impact:
Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. Youll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.

What the role offers:

• 3+ years experience in a technical support environment.
• Flexible to provide on-call / outside business support hours as, and when, needed.
• A Science /Technology Engineering or bachelors degree preferred.
• Strong analytical and critical thinking skills.
• Strong verbal and written communication skills.
• Proven experience working in a fluid environment that is ever growing and changing.
• Ability to multi-task and prioritize work effectively.
• Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge.

What you need to succeed:

Hands-on experience troubleshooting Windows/Linux Operating Systems.

Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.

Database knowledge - SQL, PostgreSQL, Oracle, MS SQL

Active Directory and/or eDirectory

Network and security protocols like TPC/IP, HTTP, TLS/SSL, REST API, SOAP and SAML

Web servers such as Apache or IIS and application servers like Tomcat and JBoss.

Desired skills

o Identity Management, Access Management, Data Security, Application Security SIEM applications.

o Experience on Cloud technologies AWS, Azure

o Familiarity with containerization tools like Docker or Kubernetes

o Experience in Docker/Kubernetes is a plus.