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Itron

Compare

4.4

based on 88 Reviews

1 Itron Technical Support Specialist Job

Technical Support Specialist

Silver Spring Networks

4.4

based on 88 Reviews

4-5 years

₹ 14 - 15L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Technical Support Specialist

Itron

posted 8d ago

Job Role Insights

Flexible timing

Key skills for the job

Python Computer Networking SQL Linux Administration Perl XML

+ 3 more

Job Description

You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
Flexible to work in shifts based on customer need.

SKILLS REQUIRED:

Good and intermediate knowledge and hands on skills on LINUX Operating system and application product support.
Able to understand architecture of the application and recommend the changes require to optimize the same.
Good knowledge on Problem solving and incident management process along with ITIL knowledge.
Basic understanding of network monitoring concepts and management tools. Experience of network tools and protocols.
Exposure to scripting basics. Experience of scripting (Perl, Bash) and other web application languages (SQL, J2EE Web applications).
Able to understand the product feature and J2ee exceptions and able to correlate it.
Anyone or more of the following databases Postgresql or RDBMS and basic query writing skills
Basic networking concepts and understanding of different OSI layers.
Knowledge of various HTTP headers, cookies, web APIs, web servers, SSL, various protocols.
Knowledge of troubleshooting tools such as curl, postman, fiddler, chrome debugger etc.
Knowledge on cloud concepts, Middle tier like Tomcat / Jboss and understanding the basic configuration.
Knowledge on Messaging queue like Active MQ, Rabbit MQ and Kafka is must.
Experience on AZURE is desirable.
Should have experience in Managing issues and requests logged through Service Now and JIRA
Excellent in providing support on Web Applications based on Java/Linux and knowledge on ITIL processes.
Experience with any one of the scripting languages (e.g, Shell scripting, python) and programming / debugging skills on Java / J2EE.
Able to debug the code and pinpoint the issue or defect at the LOC level.
Deep understanding on JAVA HEAP memory and data flow on application from technical front.
Able to analysis and understand HEAP dump, Thread dump, access log and application log and reverse engineer the debug the flow.
Good understanding of XML, JSON and RESTful API s.