13 Technical Support Lead Jobs

Our team is hiring for Assistant Manager - Technical Support (Location: Bengaluru, Experience: 5 to 8 Years) for leading ICT Hardware company.

Key responsibilities

• Managing technical escalations
  • Ensure that designated ASP's deliver service as per our service standards
  • Manage all customer complaints from major accounts.
  • Meet the service standards in terms of Managing TAT, mean time to repair, Escalation management
  • Ensure all support services available for execution of project orders
  • Co- ordinate with all sales account managers on accounts receivables.
  • Organizing skill enhancement programs for ASPs like training and technical audit
  • Customer and ASP's escalation management
  

Qualifications:

• Bachelor’s in computer science or related field.
  • Technical knowledge of IT Hardware.
  • Previous experience in a customer service or support role, preferably in the IT hardware industry.
  • Strong communication skills, both verbal and written, with the ability to explain technical issues in a clear and simple manner.
  • Problem-solving skills with a customer-first mindset.
  Apply: Send your application to career@synergos-global.com