NPST - Technical Lead Support - Troubleshooting (8-10 yrs)

Who we are and what do we do :

NPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years.

We provide software and digital payment solutions to the BFSI Industry as a Technology service provider.

We function as a Technology Service Provider (TSP) and a Third-Party Aggregator Provider (TPAP), catering to stakeholders across the financial value chain, including banks, merchant aggregators, merchants, and consumers.

We got listed targeting SME IPO in Aug - 2021 on the NSE Emerge platform with a market cap of 2000 Cr (as of Mar'24) and became NPCIan approved Merchant Payment Service Provider, acquiring merchants and facilitating payment.

NPST has a marquee clientele having 10 Banks and 30+ PAPG and Merchants.

We believe, Technology drives generations making lives simpler and efficient and aim to change lives and build financially inclusive societies.

What will you do :

As a Team Lead based at a prime client site, you will be instrumental in managing, troubleshooting, resolving production, deployment and system-related issues to ensure smooth operations across our fintech platforms.

Your role will involve supporting critical applications such as MBS, IMPS, and the UPI switch, collaborating with cross-functional teams, and providing technical expertise to maintain and enhance the overall system infrastructure stability and smooth functioning.

Job responsibilities :

- Manage and resolve production issues reported by banks and other key stakeholders.

- Perform log analysis, identify and troubleshoot bugs, and escalate unresolved issues to the offshore team as required.

- Respond promptly to customer complaints, ensuring efficient resolution.

- Support merchant operations by providing data analysis, resolving queries, and assisting with reconciliation efforts.

- Coordinate system integrations and environment mapping across various departments and client.

- Resolve development-related issues, focusing on quick fixes and stability at the property level.

- Provide post-go-live and UAT support to ensure smooth transitions.

- Collaborate with cross-functional teams to gather requirements, manage development needs, and oversee project sign-offs.

- Adapt to evolving responsibilities based on business requirements, with a primary focus on system and project-related support.

- Manage and maintain roster for L1 & L2 support engineers.

What are we looking for :

- Proven experience in IT applications, infrastructure, and network support, with hands-on involvement in customization, implementation, and configuration.

- Advance knowledge of Virtualization & Cloud (AWS, GCP, Oracle, Azure).

- Advance knowledge of Database (MySQL, Oracle).

- Advance knowledge of Middleware (JAVA/Node.js/Kafka/spring boot/logstash/rabbitmq).

- Experience in Apache, MySQL, Java from installation, configuration, deployment and support point of view.

- DR to DC & DC to DR migration.

- Monitoring Tool experience.

- Advance knowledge of Apache/nginx/httpd/tomcat.

- Familiar with internet banking, mobile banking, UPI, and other payment services, with an understanding of processes like RTGS, NEFT, IMPS, EOD, and BOD.

- Familiarity with DevOps tools and processes will be an added advantage.

- Experience in managing banking clients and handling customizations.

- Prior experience in managing L1 / L2 support team for a scheduled commercial bank in India.

- Strong expertise in Linux system administration and giving his technical expertise guidance wherever necessary.

- Ability to coordinate with support, development and other teams within banks for any linked issues.

- Experience in providing technical support to customers and merchants is advantageous.

- Provide deployment support to the DCM team.

- Willingness to work in a 24x7 environment to address issues as they arise.

- Monitor system capacity and availability, applying patches or upgrades as approved by team leaders or stakeholders.

- Entrepreneurial skills, ability to observe, innovate and own your work.

- Detail-oriented and organized with strong time management skills.

- Influencing skills and the ability to create positive working relationships with team members at all levels.

- Excellent communication and interpersonal skills.

- A collaborative approach and work with perfection as a group effort to achieve organization goal.

Education Qualification : Any Graduate.

Total Experience : 8-12 years.

Industry : IT/Software/BFSI/ Banking /Fintech.

Work arrangement : As per roster & client schedule.

Location : Bengaluru (client site).