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Technical support leader - Plant controller & Automation
6-8 years
Bangalore / Bengaluru
1 vacancy
Technical support leader - Plant controller & Automation
Armstrong Fluid Technology
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Presales solution validation.
- Technical support includes remote and on field resolution.
- Includes pre and auto commissioning of plant optimisation controllers.
- Work with RSEC + PEG and Sales to provide optimised solution.
- Provide timely warranty service support and AMC service support to all customers in the region.
- Co ordinate with factory quality team and give feed back about field failures.
- To achieve Service business targets for plant controllers & connect all controllers to cloud services.
- Work with all regional Reps to plan & achieve the service delivery objectives & goals.
- Participate in all the training programs conducted in factory and through online portal.
- Train all regional engineers/Rep engineers for all plant controllers and latest upgrades periodically.
- Co ordinate with all OEM suppliers like Honeywell/Carel/Schneider and our HQ for service support & resolution of issues.
- Provide feedback on field failures to all OEM team members for corrective action and with RCA.
- Overall responsible for all the plant control customer to have a good customer experience.
- University Degree/Diploma in Electrical/ Electronics & Communication Engineering
- 6-8 years of Field service hands on experience working in HVAC/Building Automation including CPM and automation.
- Demonstrated knowledge of Plant Controls in HVAC applications & Jace & Niagara program knowledge is required.
- Should have hands on experience in JACE/Carel / Other reputed control panels in HVAC/Building Automation industries.
- Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures).
- Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations.
- Strong, team-oriented leadership skills with presence and a bias for action.
- Self-directed with ability to work autonomously and collaboratively and a focus on results.
- Ability to communicate in an open and authentic manner in all situations
Employment Type: Full Time, Permanent
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