Technical Support Engineer(Nashik, Nagpur, Gondia)

Job Title: Technical Support
Location: Nagpur, Nashik, and Gondia
Experience: Minimum 1 year

Job Overview:
We are seeking a skilled and dedicated Technical Support Specialist to join our team. The ideal candidate will have at least 1 year of experience in a technical support role. You will be responsible for providing assistance and troubleshooting support for our software, ensuring a seamless experience for our clients. This position requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:

• Provide technical support and troubleshoot software-related issues for customers.
• Respond to customer queries through phone, email, and chat, ensuring timely and effective resolutions.
• Diagnose and resolve software issues, bugs, and errors.
• Guide users on software functionalities and help them use the software effectively.
• Document support requests, solutions provided, and recurring issues.
• Collaborate with other teams to resolve complex technical problems and suggest improvements.
• Ensure high-quality customer service and client satisfaction.
• Stay updated with product features and assist in training clients as needed.

For a quick response, please share your profile with us at wagh.aishwarya@rigvedtech.com.