LTS - Technical Support Engineer (2-5 yrs)

Job Description : Technical Support Specialist

Job Description :

LTS, a leading provider of next-generation digital AI-driven transformation solutions, is seeking a highly skilled and motivated Technical Support Specialist to join our dynamic team.

- As a pivotal member of our support function, you will be responsible for delivering exceptional technical assistance to our clients and ensuring their smooth experience with our cutting-edge products and solutions.

- In this role, you will serve as the first point of contact for customers experiencing technical issues with our AI-driven solutions, including RIA & Custom Gen AI, Managed Cybersecurity, Gamification, and AI Data Science platforms.

- You will work closely with clients to diagnose and resolve hardware, software, and network issues, providing timely and accurate troubleshooting and problem resolution.

- Your primary goal will be to ensure that all customer inquiries are handled efficiently and professionally, leading to customer satisfaction and minimizing downtime.

- The ideal candidate will have a strong technical background, with hands-on experience in providing support for digital transformation solutions.

- You should be adept at handling technical inquiries, providing step-by-step assistance, and collaborating with cross-functional teams to resolve complex issues.

- A solid understanding of AI technologies, cybersecurity protocols, and data science concepts will be highly beneficial, as our products involve innovative and evolving technologies.

- As part of a global organization, you will have the opportunity to work in a fast-paced environment, supporting clients across multiple regions.

- Effective communication skills, a problem-solving mindset, and the ability to remain calm under pressure are essential in this role.

- You will also be responsible for documenting all support interactions, maintaining accurate records, and following up with customers to ensure all issues are resolved to their satisfaction.- LTS values continuous learning and growth.

- As a Technical Support Specialist, you will have the chance to develop your technical expertise and expand your knowledge of AI and digital transformation technologies while making a meaningful impact on our clients' success.

If you are passionate about providing exceptional technical support and eager to contribute to the success of innovative businesses globally, we encourage you to apply