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1 IBM Technical Support Engineer Job
Verify Technical Support Engineer
2-6 years
₹ 3.2 - 6.9L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Verify Technical Support Engineer
IBM
posted 10d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Your Role and Responsibilities
- You will solve the problems that may occur in IBM products, operating systems, networks, databases, applications, third party products as well as custom codes.
- Become a Security SME for our flagship products family of Access Management product.
- Analyse customer problems and service requests and resolve them within agreed service levels
- Use troubleshooting/ debugging techniques and tools to analyze technical problems.
- Collaborate with development teams for issues that need a resolution through code fixes.
- Increase IBM's Self-Help knowledge base, by creating knowledge articles wherever needed.
- Provide feedback to the development team on product feature enhancements.
- Create wikis, blogs, tech-notes, technical trainings, webcasts for educating customer and business partners
Required Technical and Professional Expertise
- Knowledge of SAML/Federation, OpenID, Docker, Web Services, RestAPI
- Troubleshooting network issues - SSL concepts and Network traces (wireshark, iptrace)
- Knowledge of Network security, TCP/IP fundamentals, http protocol
- JavaScript, XML, JSON
- Experience on any Access Manager product (IBM, Oracle, SiteMinder, Ping, SailPoint, Okta etc)
Preferred Technical and Professional Expertise
- Knowledge of LDAP/AD, Database, Access Manager product
- Knowledge of Cloud and Containers
- Basic Operating Systems skills for Unix Linux.
- Knowledge of any Webserver and Application servers
- Virtualization concepts- Vmware/ESX etc
- Perl/Shell scripting, any programming language
Employment Type: Full Time, Permanent
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People are getting interviews at IBM through
People are getting interviews through
(based on 1.5k IBM interviews)
Job Portal
Company Website
Referral
Campus Placement
Walkin
Recruitment Consultant
39%
14%
12%
10%
5%
4%
16% candidates got the interview through other sources.
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Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Technical Support Engineer at IBM are saying
Rating based on 88 Technical Support Engineer
reviews
Anonymous · IT Support
in Gurgaon / Gurugram, Haryana
Likes
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Read 88 reviewsTechnical Support Engineer salary at IBM
reported by
566
employees
₹1.3
L/yr - ₹9.7
L/yr
13%
more
than the average Technical Support Engineer Salary in India
View more details
What IBM employees are saying about work life
based on 21.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
IBM Benefits
View more benefits
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IBM Bangalore / Bengaluru Office Locations
Bangalore Office
Headquarter
IBM India Pvt Ltd, No. 4/1, Tower D, 2nd & 3rd Floor, Dairy Circle, Bannerghatta Main Road
Bangalore
Karnataka 560029
Karnataka 560029
Bengaluru Office
IBM, No.12, Subramanya Arcade, Bannerghatta Road
Bengaluru
Karnataka 560029
Karnataka 560029
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